To:
All Agents
From:
Loudoun Mutual Management Team
RE:
Temporary Change to Phone Operations
Date:
May 6, 2020
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Due to precautions necessary to maintain the health and safety of our staff we have had to make a temporary change to way calls coming into our main local and toll free lines are being answered. Calls to (540)882-3232 and 1-800-752-3458 are being answered by our after hours claims answering service during daytime business hours and messages are being tracked and responded to throughout the day. We expect to return to normal call procedures by May 15th or sooner.
Please note that you can contact any staff member who has been assigned a company cell phone or direct line by calling their individual number as provided below
.
Also provided below are several department specific email address that may provide faster response based on your needs.
We appreciate your understanding as we continue to work through this situation.
Billing concerns may be sent to:
Billing@loudounmutual.com
System concerns may be sent to :
Support@loudounmutual.com
Claim concerns may be sent to:
Claims@loudounmutual.com
General concerns may be sent to
: Info@loudounmutual.com
