Today’s home builders coordinate numerous elements—location, product, pricing, personnel, documents, schedules, service, trades, and suppliers, among others—to run their business. At the same time, home buyer satisfaction is an essential component of success and receives constant attention from wise companies with a goal of achieving customer loyalty and the repeat or referral sales that can generate.
In recognition of this significant effort, the Builder Partnerships’ Customer Satisfaction Award program reviews company performance with customers in key areas such as expectation alignment, process management, home delivery, warranty service, overall communication, and feedback. Each applicant is compared to independent and proven criteria, not to other builders. There are no rankings or comparisons among other builders; each applicant either meet the criteria or they don't. All builders, regardless of size or location, are eligible for this program and invited to participate.