2019 Services Recap | Enabling Life-saving Mobile Alerts | Making IT Easy with XaaS | Avaya CS1000E End of Life

January 2019 News

MABC

Technology Solutions

www.MABC.com

MABC is your local, Virginia-based source for the latest in Communications, Collaboration, IT Services, Networking, and Managed Support. Avaya Diamond Certified, serving businesses for 28+ years, MABC is ready to help you take advantage of technology that helps you move ahead.

A new year recap of how MABC can help your businesses get ahead

As we take stock of another successful year and look ahead, we want to take this opportunity to thank our customers, friends, partners and employees. We’re grateful for our loyal customers - who entrust us to provide and support reliable technology solutions. We’re grateful for our employees - who consistently provide exceptional service and deliver outstanding results. We could not have accomplished so much over the past 28 years without all of you.

Just as technology continues to evolve, so does MABC. Our comprehensive portfolio of business solutions taps a deep well of resources sourced through over 140 industry leading partners. As your single-source solutions provider for all your communications, carrier and cloud needs, we want to make sure you’re well briefed on all of our capabilities…

Cloud Services

UCaaS – Unified Communications as a Service
CCaaS – Contact Center as a Service
ITaaS – IT as a Service
DaaS – Desktop as a Service
IaaS – Infrastructure as a Service
SaaS – Software as a Service
DRaaS – Disaster Recovery as a Service
NaaS – Network as a Service

Carrier Services

Dedicated local and Long Distance
MPLS
SD/WAN
SIP Trunking
Fiber and Cable
High Speed Internet

Premise based products from leaders like…

Avaya
Mitel
Wilson Pro
Aruba/HP
Ubiquiti

Few communications companies can deploy and support the range of technology solutions today’s businesses need – everything from Internet access and telephone system hardware to data networks and IT support, managed services, network monitoring and beyond.

Because we have expertise in all these areas, we know how all of it connects and how to keep it up and running. Thousands of companies in Virginia and beyond have come to rely on MABC as their “Single Point of Contact” for their business technology and communications.

When your business needs to connect, communicate or collaborate turn to us. Contact MABC today at Portsmouth: (757) 673-2200, Richmond: (804) 273-6500 or info@mabc.com .

Weather & Emergency Mobile Phone Alerts save lives… Ensure your building’s cell coverage is ready

When tornadoes hit the Richmond area last September, local authorities credited Wireless Emergency Alerts on smartphones and continuous storm coverage on local television for quickly getting the word out to the public.

When civil and weather emergencies hit the region, is the mobile coverage in your building able to get these life-saving alerts to every employee?

This is important because commercial structures are not designed with cell signal reception in mind. In fact, there is a 50% loss of strength when signals must pass through building materials such as concrete, metal, steel, marble, plaster, drywall and insulation. Exterior signal impediments include trees, shadowing from other buildings close by, and poor cell tower line of sight.

That’s why smart businesses are turning to affordable cell phone signal amplifiers to extend coverage to every corner of their building. This not only ensures that employees are more efficient and productive it enables them to receive civil and weather emergency alerts.

MABC’s network infrastructure team designs, installs and supports WilsonPro cell phone signal boosters that increase voice, text and data signals from carriers and service providers like AT&T, Verizon, Sprint and T-Mobile. They are powerful enough to support all your voice and data connectivity needs and have the flexibility to accommodate any building or floor plan.

Make sure your people get the Wireless Emergency Alerts they need to stay safe. Contact MABC today at Portsmouth: (757) 673-2200, Richmond: (804) 273-6500 or info@mabc.com .

Managing a Multi-site Business? MABC makes IT easy with Infrastructure & Desktop as a Service

IT as a Service permits multi-site enterprises to run their IT operations without the complexity and expense associated with managing standalone data centers and infrastructure, while enabling distributed users to get one-call, centralized support.

Businesses can turn to MABC and our local IT partners to fulfill their end-to-end server, processing, storage, networking and user support needs. We offer two Cloud services that simplify enterprise IT – Infrastructure as a Service (IaaS) and Desktop as a Service (DaaS).

Infrastructure as a Service – With this arrangement, we implement and maintain your Enterprise-class IT environment. We set up and maintain the servers, network equipment and related services. You can opt for a fully managed or co-managed arrangement. Web-based management tools enable you to self-provision resources – scaling them up or down – or we can handle everything on your behalf.

Desktop as a Service – Our experts coordinate, provision, and support your user endpoints, including PCs, laptops, tablets, and mobile devices. This service minimizes up-front hardware and software costs, while enhancing security. Best of all, our team handles ongoing daily user demands so you can focus on strategic IT initiatives.

Learn more about how Cloud-based centralized computing services can simplify your multi-site IT management. Contact us today at P ortsmouth: (757) 673-2200, Richmond: (804) 273-6500 or info@mabc.com .

Avaya CS1000E Customers: End of Life Announcement

On April 9, 2018, Avaya announced the end of new sales of the CS1000E system. This triggered the End of Manufacturer Support date of April 9, 2019, as well as the End of Services Parts Support date of June 1, 2024.

Here’s what will be available up to End of Manufacturers Support date (EoMS) of April 9, 2019:

CS1000E and CS1000M system upgrades to Release 7.6 that only requires software

Merchandise sale of CS1000E hardware including servers, gateways, and line/trunk cards until such time as each individual code is depleted from stock

Here’s what will be available up to End of Services Parts Support (EoSPS) target date of June 1, 2024:

Simple user license expansions using merchandise eAuth codes on Release 5.0 and newer

Existing systems will be supported on Release 7.6 Software per the Avaya lifecycle policy

Avaya Services support contracts including repair of hardware

This might be a good time to consider stepping up to advanced benefits of the Avaya Aura Platform, Avaya IP Office, or Avaya Cloud Solutions.

Communications modernization can offer several options for CS1000 users, whether integrating Avaya Aura with an existing installation to expand the business feature set, adding virtualized applications to reduce CAPEX, or moving to Avaya Cloud solutions as alternatives for future expansion.

Avaya’s Software Investment Protection Policy (ASIPP) provides cost effective migration paths to Avaya’s supported solutions, including core communications, applications such as voice mail, and contact center solutions.

Let’s talk about your best options and next steps… Contact MABC today at Portsmouth: (757) 673-2200, Richmond: (804) 273-6500 or info@mabc.com .

Office relocation ahead? Our experts ensure your technology transition gets done right

Office technology is the powerhouse that drives your business forward… If your phones aren’t ringing and your systems aren’t working at your new office on Day One, your business can sputter to a stop.

Here are some of the critical technology elements your MABC relocation experts pay special attention to so you can avoid costly roadblocks...

Equipment – We determine if your current systems still meet your business needs. If they fall short, we'll get you up to speed on upgrades or replacements that will meet your performance requirements at your new location.

Cloud Migrations – An impending move may provide an opportunity for cost savings by moving more systems and applications to the cloud, especially if your aging on-premises technology can’t provide the latest capabilities your people need to perform at their best.

Infrastructure – We review your cabling and outlet requirements for voice, data and video, as well as map out the best locations for switches, routers, wireless access points, servers, phone system, network printers, and uninterruptable power systems.

Dedicated Space – We'll work with your facilities team to help identify the ideal locations for server rooms and network hubs, and any special requirements for electrical power, air handling, and physical security.

Voice & Broadband Connections – We review capacity requirements to determine if you need more network capacity, phone lines, and broadband services at your new location. We'll work with the service providers to get the connections you need.

Don’t let a poorly executed office move put your business on hold. Get our relocation experts involved in your plans as early as possible. Contact MABC today at Portsmouth: (757) 673-2200, Richmond: (804) 273-6500 or info@mabc.com .

Let us know who needs help connecting their business… Get $250 for Your Referrals!

Know someone who is moving or looking for a new phone system? A friend who needs faster broadband? A business partner who wants to add Video collaboration?

Tell us about it... Just mention, "Newsletter Referral Program" when you make the referral - we'll take care of the rest. MABC rewards you with $250 when we get their business. And there's no paperwork hassle or hoops to jump through.

Contact us with your sales tip. Call MABC today at Portsmouth: (757) 673-2200, Richmond: (804) 273-6500 or info@mabc.com .