Stopping Phone Hackers | Avaya IP Office on Any Device | Faster Office Wi-Fi | Stopping Phone Hackers

May 2019 News

MABC

Technology Solutions

www.MABC.com

MABC is your local, Virginia-based source for the latest in Communications, Collaboration, IT Services, Networking, and Managed Support. Avaya Diamond Certified, serving businesses for 28+ years, MABC is ready to help you take advantage of technology that helps you move ahead.

Office phone hack attacks happen... Here's how to protect your business

Many offices have IP phones, but unknown to most users is that hackers can actually listen to everything that's going on in the room - whether or not you are on a phone call.

Hackers from a remote location have been able to exploit some IP phones' vulnerable software and firmware to gain access - even phones sitting behind a firewall.

Here’s just some of the mischief hackers can do when they 'tap' your IP phone:

Listen in on your phone conversations and identify who’s on the call.

With access to the phone’s microphone, hackers can feed the conversation into a speech-to-text engine and post the transcript to social media.

Since the microphone never shuts off, hackers can listen to everything the phone hears, such as conversations in a company’s board room.

IP phones are basically computers and manufacturers periodically issue software and firmware updates to plug security holes. The trouble is that smaller businesses - and many larger ones - are still lax about keeping their systems updated.

The most effective way to stop hackers from taking control of your IP phones – or any other computer – is to keep the software and firmware current with the latest versions from your phone manufacturer. Ignoring these upgrades - or waiting too long to implement them - could leave your business exposed.

Concerned about vulnerabilities at your location? We have solutions that can help protect your business. Contact MABC today… Portsmouth: (757) 673-2200, Richmond: (804) 273-6500 or info@mabc.com .

Avaya IP Office… Seamless Voice, Video, Mobile on any Device

Ready to improve the way your mobile workforce and remote offices collaborate? Avaya’s IP Office platform supports voice, video, and mobility on your preferred device - smart phone, iPad or desk phone.

Popular IP Office is simple enough to connect your small business, and powerful enough to support an enterprise with hundreds of users in every location and role.

Enjoy peace of mind when you partner with MABC - we're the largest Avaya Business Partner in Southeast Virginia and we're proud to have earned their prestigious Diamond certification. When it comes to design, deployment and support, we make it easy - our experienced team handles all the details.

With IP Office your business benefits in several ways…

Flexible Configurations: We'll help you select a deployment model that matches your business objectives – from simple premise-based platforms to virtualized software in your data center – with options in between. You can easily add capabilities as you need them.

Reduced Integration Risk: Achieve the peace of mind that comes with a fully integrated solution – collaboration software plus omni-channel contact centers, networking, security, and video – all from a single source.

Lower TCO: Discover how affordable advanced communications can be with IP Office – a smaller initial investment, reduced maintenance, and lower power consumption. It all adds up to faster return on investment.

If an aging communications infrastructure is causing your business to fall behind, make time to step up to Avaya IP Office. Contact MABC today… Portsmouth: (757) 673-2200, Richmond: (804) 273-6500 or info@mabc.com .

Need more speed? Make sure your Office Wi-Fi is keeping up with demand

With the proliferation of Wi-Fi enabled devices, every business is adapting to keep up with more devices, access points, bandwidth, and the latest IEEE 802.11 standards.

High-speed Wireless LANs allow your employees and visitors to work anywhere in your building or campus with convenient, worry-free access to the Internet or your local IT resources.

We Make Wireless Easy

MABC delivers wireless projects on time, tested and ready to support seamless mobile access. Our experts manage all the details to ensure your office Wi-Fi infrastructure is keeping up with demand…

Wireless Site Surveys

Wireless Coverage RF Testing

Optimized Coverage Maps

Access Points | Placement and Cabling

Wireless Security

Testing and Certification

Whether you need Wi-Fi for a new building - or you just want to extend what you already have - MABC has the experience and expertise to get the job done right.

Learn more about secure, high-speed Wireless Networks for your business. Contact MABC today… P ortsmouth: (757) 673-2200, Richmond: (804) 273-6500 or info@mabc.com .

Contact Center upgrades on the horizon for your on-premise Avaya system

Avaya has announced their 2019 game plan to harmonize your existing premise systems with innovative cloud services. The objective is to make it easier for you to take advantage of the latest capabilities at your own pace. Avaya’s plan is to roll out new capabilities in 'small, manageable' chunks. You’ll have more flexibility in deploying features that make sense for you.

Make Every Customer Experience a Great One with a Better Contact Center

For example, this summer Avaya is revving up a new routing platform that will fast track your customer satisfaction. Your customers will be able to choose fast and efficient self-service on the channels they prefer, with an agent available to help as needed. Your agents will become more responsive, delivering relevant information from a consolidated desktop view.

Avaya is putting machine learning and AI to work to drive better outcomes for your business. The new technology can match and pair your customers with the best agents so that you can increase revenue, agent performance and satisfaction across the board.

Whatever deployment path you take – premise, cloud or a mix of both – MABC and Avaya can help improve your customer experience.

Call us today... Portsmouth: (757) 673-2200, Richmond: (804) 273-6500 or info@mabc.com .

More Summer Fun on Us… Get $250 for Your Referrals!

Know someone who is moving or looking for a new phone system? A friend who needs faster broadband? A business partner who wants to add Video collaboration?

Tell us about it... Just mention, "Newsletter Referral Program" when you make the referral - we'll take care of the rest. MABC rewards you with $250 when we get their business. And there's no paperwork hassle or hoops to jump through.

Contact us with your sales tip. Call MABC today at Portsmouth: (757) 673-2200, Richmond: (804) 273-6500 or info@mabc.com .