Volume Five | May 2019
Upcoming Trade Shows
Don't miss out on this year's shows!
  • May 8 - 10, 2019 - MASBO - DECC, Duluth

  • June 7 - 12, 2019 STN EXPO - JW Marriott, Indianapolis
Your monthly inventory, service & parts specials!
Thank you for being a part of our monthly email subscription. Below lists new and used bus inventory, service article(s), parts specials and much more. Our sales department specializes in IC and Collins buses. We offer school buses from 10 to 90 passenger, CE (conventional), RE (rear engine), Type A and lift buses. Hoglund Bus can custom build to your specification as well as offer leasing and financing options. Check out our extensive inventory of new and used buses.
USED INVENTORY
MEET YOUR SALES TEAM
Randy Johnson
Randy has been with Hoglund Bus Company since 2000 and is our Northern MN School Bus Sales Consultant.

Cell: 612.850.5839
Doug Erdmann
Doug has been with Hoglund Bus Company since 2002 and is our Metro MN School Bus Sales Consultant.

Cell: 612.756.3335
Kevin Schmidt
Kevin has been with Hoglund Bus Company since 2010 and is our Southern MN School Bus Sales Consultant.

Cell: 612.819.6017
Chris Sexton
Chris has been with Hoglund Bus Company since 2013 and is our Used Inventory Sales Manager.

Cell: 763.203.3886
Direct: 763.271.2974
Brian Watley
Brian has been with Hoglund Bus Company since 2017 and is our Sales Manager for both School Bus & Commercial Bus.

Cell: 612.940.3477
Direct: 763.271.8750
This years Unsung Hero is Brenda Otto!

Congratulations Brenda!

Her peers had to say the following:
Brenda has helped improve processes, is always willing to work positively across depts. She doesn’t just take “because we’ve always done it that way” for an answer. She seeks to understand why and looks for ways to do it better. Brenda is willing to pitch in wherever she can to get buses delivered and has a positive attitude and genuinely cares about the business, her co-workers, and customers.
Parts Specials - 763.295.5103
Our Parts Department carries an extensive inventory of “all makes” products and can supply everything needed to keep your vehicles running smoothly. We also offer daily delivery to local and metro areas in Minnesota. Our goal is to make ordering parts as easy as possible!
Contact us today to place your parts order!
SEAT TAPE
Available in either gray or brown
$38.53 per roll
PA Microphone
Replacement 5-pin PA microphone for Panasonic AM/FM CD PA radios
P/N: PSO PP604802
$19.05 each
Parts Sales Team
Jim Lanz
Parts sales for Metro MN and surrounding WI areas.

C: 763.213.3531
Mick Maher
Parts sales for Northern MN/West and surrounding areas

C: 612.756.0990
Tim Takata
Parts sales for Northern MN/East and surrounding areas
C: 612.812.9421
Gordy Isenberg
Parts sales for Southern MN and surrounding areas

C: 763.355.2921
SERVICE
Our Service Department specializes in the repair of medium duty trucks, school buses and commercial buses. We are an authorized Allison, ArbocSV, BraunAbility, Carrier, Collins Bus, Champion Bus, Cummins Engine, IC Bus, International Truck, Glaval Bus, Ricon Lifts and TurtleTop service center. Our technicians are factory trained, ASE Certified, Master Certified and Diamond Certified in order to assist with all repairs and maintenance of your fleet. Our technicians are required to continue with ongoing classes and training.
Tech Specialist, Doug Yager
Doug Yager has been working with Hoglund Bus Company since 2007 and is our Diamond Certified Tech Specialist. Since 1978 Doug has been involved with the repair of fleets and has continued ongoing training to stay up to date with the ever changing industry and diagnostics of Navistar products.
D: 763.271.2982 E: service@hoglundbus.com
Warranty Support:
We invite you to contact our Warranty Dept. with any questions you might have. Contact Eric Farber at 763.271.2978 or eric.farber@hoglundbus.com
Mobile Service Available
Hoglund Bus Co. offers mobile service throughout Minnesota. If you can't make it to us, we'll come to you! To schedule your mobile service appointment, contact Tom Paulson.
D: 763.271.2962
SUMMER TRAINING
Hoglund Bus Company's
2 Day Mechanics Training

Save the dates for this summer's 2 Day Mechanics Training! Registration will open soon.


  • June 18 - 19 - Northern MN (Location TBD)

  • June 25 - 26 - Hampton Inn & Suites, Marshalltown - Register Now
IC U DATES
June 10th - 13th
July 15th - 18th
July 22nd - July 25th
IC Bus University "Maintaining that Momentum" program is a series of five one-week summer training sessions conducted at the Tulsa Bus Plant. Each session brings together school bus technicians to focus on core topics of learning.
Contact your Hoglund Bus Salesman for more information, including registration, schedule, lodging & pricing!
Topics:
• IC Bus Tulsa Plant Tour
• Gasoline Engine Training
• Cummins Diesel Engine
• Allison Transmission
• Basic Electrical
• IC Bus Service Portal
• Air Conditioning Training
• Lecce Neville Starter and Alternator Systems
• Bendix ESC and Collision Mitigation
• OnCommand Connection Telematics
• BraunAbility Lift
DID YOU KNOW?
Did you know that Hoglund Bus Company is an Authorized Dealer for Cummins Engine Warranty? This includes all IC, Bluebird and Thomas buses that have Cummins engines.
SERVICE ARTICLE - IK1201258
Title: Catastrophic DOC and DPF Failures

Applies To: All Navistar Engines
Description:
What is considered a catastrophic failure?
What information must be included with the warranty claim?
What post repair data should be reviewed by the technician to correct the root cause of the failure and verify the repair?
Review required claim information for warranty processing prior to submitting a warranty claim.

Failures:
The following failure modes ARE considered catastrophic:
- Substrate Separation
- Melted DOC/DPF
- DOC Cracked Inlet Flange
- Oil soaked DOC/DPF
- Excessive Substrate Shifting
- Broken Bung
- Black Smoke

The following are NOT considered catastrophic failures:
- Moderate Substrate Shifting
- Stripped Threads

Each of the seven failure modes are detailed below:
Figure 1:  DOC Substrate separation
Item 1: Unit details (Do not block the damage with the tag).
Item 2:  Clear image of the damage.
Figure 2: DPF Substrate separation
Item 1: Unit details (Do not block the damage with the tag).
Item 2:  Clear image of the damage.
Figure 3:  Melted DOC
Item 1: Unit details (Do not block the damage with the tag).
Item 2:  Clear image of the damage.
Figure 4:  Melted DPF
Item 1: Unit details (Do not block the damage with the tag).
Item 2:  Clear image of the damage.
Figure 5: DOC Cracked Inlet Flange
Item 1: Unit details (Do not block the damage with the tag).
Item 2:  Clear image of the damage.
Figure 6: Oil Soaked DOC
Item 1: Unit details (Do not block the damage with the tag).
Item 2:  Clear image of the damage.
Figure 7: Oil Soaked DPF
Item 1: Unit details (Do not block the damage with the tag).
Item 2:  Clear image of the damage.
Figure 8: Excessive substrate shifting
Moderate substrate shifting is not considered a catastrophic failure. Excessive shifting is defined as enough movement to damage sensors. Please reference the aftertreatment diagnostic manual for additional information on brick shifting.
Figure 9: Broken bung
Pictured above are broken bungs. If broken or damaged unable to remove DPFDP tube the assembly must be replaced. Stripped threads are not considered a catastrophic failure. Reference the aftertreatment diagnostic manual (P.225) for repair process.
Figure 10: Black smoke

If continuous black smoke is seen exiting the tailpipe during ONE of the following tests below then the DPF has catastrophically failed.

- Snap Acceleration Test
- During zero - highway speed (100% engine load)
- Pulling a load or hill
Required Claim Information for Warranty Processing
NOTE: Claims lacking required details can be rejected!
 
Diesel Oxidation Catalyst (DOC) and/or Diesel Particulate Filter (DPF) that have catastrophically failed do not require an iApproval case file as long as it is the only DOC/DPF failure within the last 24 months. Multiple part and service part warranty replacement will require an iApproval.
 
Non-iApproval and iApproval cases must have the following information 
  1. Catastrophic failures figures 1-10 that meet the criteria, also see WPL2800083.
  2. Clear photograph's of the failed component, including housing, DPF and DOC inlet and outlet, substrate material and black smoke during snap test. If black smoke occurs only during heavy acceleration (0-60 mph), photographs of the stack, diffuser and tailpipe will be required. If visible include pictures of the part and serial numbers.
  3. A vehicle health report must be taken prior to any repairs.
  4. A detailed explanation of what the root cause of failure was if applicable should be included as shown in figures 11 and 12 below, however if unable to determine the root cause ensure unit meets all performance specifications per its diagnostic manual before releasing.
Figure 11: Melted DOC
Item 1: Unit details (Do not block the damage with the tag).
Item 2:  Clear image of the damage. 
Description: Followed Aftertreatment Diagnostic Manual 0000003081 symptom 3 to step 4, identified DOC was melted. Replaced DOC, followed to step 6 to verify system operation found unit has a cracked injector tip that is the root cause of the DOC melting. Completed all repairs and verified unit meets all operating specifications listed in the engine diagnostic manual.
Figure 12: Melted DPF
Item 1: Unit details (Do not block the damage with the tag).
Item 2:  Clear image of the damage.
Description: Followed Aftertreatment Diagnostic Manual 0000003081 symptom 5 to step 2 , identified DPF was melted. Replaced DPF, followed to step 4 to verify system operation found unit has a cracked injector tip that is the root cause of the DPF melting. Completed all repairs and verified unit meets all operating specifications listed in the engine diagnostic manual.
Post Repair Information 
NOTE: This information does not need to be included in the warranty claim but must be performed to assure a proper repair was conducted.
  1. Unit should not have any obvious running issues (misfire, low power or knocking)
  2. Unit should meet all of the performance specifications of its appropriate engine service manual
  3. Unit should complete all tests successfully by meeting criteria outlined in the After Treatment Diagnostic Manual / Engine Diagnostic Manual / V-8 Engine Diagnostic Reference Sheet (Linked Below)