To our valued members:
As we navigate these uncharted waters, I thank you for the trust your place in the credit union. Trust is a responsibility that is important and crucial in what we do - it certainly is not taken for granted. Your understanding during this time is appreciated and valued by myself and the employees at Minnco. As we work to ensure you have access to someone at the credit union, we are diligent to ensure that the staff is taken care of. The focus to balance employee health and member service is a part of everything we discuss.
Our staff continues to deliver services through our back-office operations, drive-thru lanes, calls, text, live chat and by email. I am so proud of the staff and their devotion to serve each of you.
During times like now, there are certain steps one can take to prepare for continued financial disruptions. The following items are areas that we feel are important:
- Get familiar with our eServices. If you are not utilizing them, now is the time to enroll and enjoy the convenience.
- eBranch
- MinncoMobile
- Ensure you automate your payments or set up bill payments for your monthly, reoccurring payments.
- Reduce your discretionary spending, which may be easier these days with the closing of most stores, restaurants and other establishments.
- Avoid making spontaneous purchases, especially on credit.
- Subscribe to Minnco eNews for regular updates and communication.
- Plan for mortgage, car or credit card payments. If you are concerned with your ability to pay, contact the lender and discuss options.
- Scams - I have previously mentioned the need to be alert for fraudulent phone calls, emails or attempts to defraud you of money or personal information.
