• Unfortunately, we are unable to issue refunds and we do apologize. We will work diligently and professionally to assist all clients with their event accommodations.

• All clients who have paid in full and are still moving forward with their events will still receive services. DashawnDesynz will deliver, set up and pick up all orders as indicated on your invoice. Please make sure space is accessible and with no more than 5 people as mandated including delivery and set up crew. We will arrive 30 minutes after event is due to end to avoid group contact. Please advise your venue/space owner of this pick up time adjustment.

• All clients with upcoming events that you received services for such as Venue Inspections, Estimate and View & Choose who have paid their 50% required deposit will be able to reschedule their events if venue has canceled it. You have up to one year to reschedule your event without penalty from date of cancellation. It is important that you communicate with us the status of your event and venue. If your event venue has not cancelled your event, your date, time and services are secured.

• Any client who has received the above services and has not provided the required 50% deposit, unfortunately your event date will not be held and services cannot be secured. However, we will notify you if another client is interested in the date you have chosen and from there you can make your decision to cancel or pay your deposit to keep your date. Please be mindful, depending on time frames and services, current estimates may be slightly higher.