We're excited for what this year has in store for us! This month we're taking a look at our member spotlight and The Car Wash Show 2020. We have some expert advice on the probationary period during hiring and how to improve your voice quality when you answer the phone. Thanks for reading and happy washing!
COMPLIMENTARY SMILES - GET YOURS NOW
Hi Nancy: My question revolves around how my voice sounds on the telephone. I have recorded messages over and over and I can't get that happy sound to come across as being natural and genuine. I do want my customers to know that the voice they are hearing belongs to me. So, my question is, what can I do to improve my voice quality? Thank you and I look forward to hearing from you.
As The Car Wash Show gets closer, we're getting more excited about all of the education and networking opportunities our members are going to have! Ben Nemtin, this year's Keynote Speaker, will help you make the impossible, possible.
I recently received a call from a client asking what his rights were to fire
an employee who was still in her probationary period. It was a good question which I answered with my own question: Why do you have a probationary period in the first place?
We love to hear from our members about what they love about the car wash industry, what challenges they see coming in the future and what they do in their spare time! As we cover 12 western states, what's a better way to showcase yourself and your business!
Are you taking advantage of WCA's Risk Management Center? It's your one stop shop to help you safeguard your business. WCA members have access to the below resources:
Western Carwash Insurance Program We have you covered with exclusive insurance programs, including property and liability, workers' compensation, and more.
Employment Law Support Free legal consultation through our new employment law partner, Palmer Kazanjian Wohl Hodson (PKWH).
Employee Handbooks - Updated for 2019 Specific to each of our member states, our complimentary handbooks are updated each year and can be customized to represent your business.
Injury and Illness Prevention Program - Updated for 2019 Our complimentary safety manuals are updated annually and will help you ensure you are in compliance with OSHA regulations.
Legislative Monitoring
Stay in-the-know on issues that may affect your business with our interactive legislative tracking map.
Start utilizing these exclusive resources today at www.WCWA.org/Risk. Access to these resources is worth more than the cost of membership. To join or renew, visit www.WCWA.org or call (800) 344-WASH.
WELCOME NEW MEMBERS
The Capital Group | CaragePro
Western Carwash Association | (800) 344-9274 | www.wcwa.org
telephone. I have recorded messages over and over and I can't get that happy sound to come across as being natural and genuine. I do want my customers to know that the voice they are hearing belongs to me. So, my question is, what can I do to improve my voice quality? Thank you and I look forward to hearing from you. 
"An open mind has many doors....."
