To All International Customers,
As known, the COVID-19 has caused a tremendous stop to a lot of businesses worldwide. While no one at Knifeworks has been tested positive or been around someone with COVID-19, there is still a pretty widespread Virus in the United States. We cannot ensure that someone who handles your package in transit such as delivery (courier, etc) does not contaminate things along the way.
We want the health and safety of our employees and customers to remain our top priority. The work we do is hands on with our products.
In the Best interest of our employees & customers, we are going to stop international shipping from our warehouse temporarily.
International Shipping will STOP Beginning Sunday April 12 at 12:00
AM
CST.
Since the outbreak, the packages are delayed in receiving, tracking isn't updated, and it's a lot of problems that have been caused. There is not an estimated time of arrival on packages as advertised on our policy. International customs of each country can or will hold these packages for however long they want. Hence “it is the customers responsibility to know the import laws of their countries” stated in our international policy.
https://knifeworks.com/international-policy/
.
All orders that are placed before April 12, 2020 at 12:00
AM
CST are going to be processed as international orders are normally processed. Pre-Orders are still going to be processed once pre-ordered items have arrived and we will ship for you. If your order is updated to the status of emailed/called, and we contact you by email you must respond by one week from the date the email was sent to you. If there is no response we are going to cancel and refund your order on the 7th day subsequent to the date it was sent.
We will resume International Orders once the virus is contained!
We Thank You for Your Understanding and Patience as we make this transition!
Stay Healthy, Stay Safe, & God Bless All of You!
Roger & Anna Claunch
