Upfront’s role in engaging and activating patients
during the COVID-19 crises
Upfront is built to quickly manage patient volume at scale and improve efficiency by delivering proactive, clinically accurate and personalized education and navigation to
every
patient. This has become especially valuable while supporting our clients during the COVID-19 crises.
In doing this work, Upfront is providing tremendous support to the completely overwhelmed administrative and clinical staff while helping prevent the spread of COVID-19. Clients are seeing a 40% click-through rate and increased utilization of virtual care options across all COVID-19 programs.
