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March 2019 News
MABC
Technology Solutions
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MABC is your local, Virginia-based source for the latest in Communications, Collaboration, IT Services, Networking, and Managed Support. Avaya Diamond Certified, serving businesses for 28+ years, MABC is ready to help you take advantage of technology that helps you move ahead.
Contact us today at Portsmouth: (757) 673-2200, Richmond: (804) 273-6500 or email
info@mabc.com.
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Success Story: Pediatric Associates of Richmond connects multiple sites with Avaya IP Office
Voted by the Richmond Times Dispatch as the region’s
best pediatric practice, our client
Pediatric Associates of Richmond continues to expand to provide more excellent care for Virginia families.
With an initial deployment of Avaya’s IP Office, we’ve been their trusted resource for reliable communications since 2016. The practice has benefited in several ways using their Unified Communications solution:
- Seamless expansion as the practice adds locations
- Easy to use features that simplify staff communication and collaboration
- Avaya Call Reporting helps improve call handling efficiency by providing real-time stats about Calls on Hold, Time on Hold, Agents Available, Agents Logged In, and more
- 24x7 expert customer support from MABC
Here’s some local news coverage with more details about their new location…
Pediatrics practice opens new office in Short Pump
by Tammie Smith, Richmond Times-Dispatch Feb 23, 2019
Pediatric Associates of Richmond has opened a third Richmond-area location.
The new medical practice office is at 4300 Pouncey Tract Road in the Short Pump area of western Henrico County. The 6,218-square-foot office has 12 exam rooms, a lab, and full lactation support services.
The practice’s other offices are at 7113 Three Chopt Road and at 8485 Bell Creek Road in Hanover County.
“We get it, because we’re parents too. We want to make sure getting your child to the office isn’t one more thing to worry about,” said Dr. Mark Grabill, a physician at the practice.
When your business needs to connect, communicate or collaborate turn to us. Contact MABC today at
Portsmouth: (757) 673-2200, Richmond: (804) 273-6500 or
info@mabc.com
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Safeguarding your People & Property with Emergency Mass Notifications
Recent news like the mosque attacks in New Zealand is a sad reminder that
we need to prepare for the unthinkable.
Your business can experience serious disruptions from a variety of threats - power outages, fire, flood, icy roads and severe weather - to name just a few.
Having a well-defined response plan and utilizing the proper communication technology to communicate with your employees is vital for dealing effectively with these and other emergency situations. Cloud-based emergency notification systems simplify broadcasting time-sensitive updates…
Working with your local MABC team,
Avaya Cloud Notification System offers an easy way to implement an emergency alert solution for your organization.
Prepare, plan and be ready... In an emergency, you don’t want to waste time recording messages or figuring out system configurations.
Reach out to MABC to get started.
Contact us today at
Portsmouth: (757) 673-2200, Richmond: (804) 273-6500 or
info@mabc.com
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Money on the line… How MABC uncovers phone bill cost reductions & improves communications
As business phone lines have transformed from old fashioned ‘Plain Old Telephone Service’ to ‘Voice over IP,’ you should know how many connections are required to accommodate the voice traffic in and out of your business and between your locations.
Money on the line
Too many connections and too much capacity and you are wasting money… Not enough, and your customers get busy signals or poor call quality, and you lose money.
Informed decisions
Our traffic studies help you make quick and accurate decisions to better manage voice communications. Among other things, MABC traffic studies and analysis help you…
- Uncover unused trunk capacity or the need for more capacity
- Understand daily, monthly, seasonal and holiday traffic variations
- Identify problems that may be causing poor voice quality
- Map traffic flows for right-sizing bandwidth between locations
- Optimize voice with prioritization and shaping techniques
- Prepare for new, more cost-effective services like SIP
- Plan for more flexible services that allow for intelligent routing, traffic bursting, and call overflow alternatives
MABC traffic studies pinpoint inefficiencies and identify cost reduction opportunities.
To arrange your expert assessment, contact MABC today…
Portsmouth: (757) 673-2200, Richmond: (804) 273-6500 or
info@mabc.com
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How to improve Cell Signals at your Senior Living Community
According to the CDC, about 835,000 Americans reside in assisted living communities. Of note is that today’s seniors are more tech-savvy than ever before - relying on smartphones to stay connected to loved ones via apps like FaceTime and Skype, especially when in-person visits are few and far between.
The Problem
With so many seniors using cell phones as their primary means of communication, you may need to shore up your community’s IT infrastructure to ensure strong cell signals in every part of the building or campus.
In addition to causing problems and frustration for residents and their loved ones, weak cell signals affect your staff members too. Reliable cell signals are also critical for internal communications and the systems providing physical and data security.
The Solution
Your best solution for weak or non-existent cell phone signals is to install an amplification system to extend the coverage of all the mobile service providers serving your facility, including 4G LTE, 2G and 3G networks.
These affordable booster systems use a series of strategically placed antennas to ensure signal coverage throughout the building – and at much less cost than hard-wired solutions.
To ensure that everyone stays well connected, MABC deploys and supports WilsonPro cell phone boosters - whose industry-leading technology boosts coverage for all the cell phone carriers.
Enable strong cell signal coverage to your residents and staff.
Contact MABC today at
Portsmouth: (757) 673-2200, Richmond: (804) 273-6500 or
info@mabc.com
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Enjoy some Quick Cash on us… Get $250 for Your Referrals!
Know someone who is moving or looking for a new phone system? A friend who needs faster broadband? A business partner who needs help managing their Information Technology?
Tell us about it... Just mention, "Newsletter Referral Program" when you make the referral - we'll take care of the rest. MABC rewards you with $250 when we get their business. And there's no paperwork hassle or hoops to jump through.
Contact us with your sales tip. Call MABC today at Portsmouth: (757) 673-2200, Richmond:
(804) 273-6500
or
info@mabc.com
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Everything you expect... And then some
Your Virginia-based Diamond Certified Avaya Partner
Local, Regional & Nationwide Coverage
Committed to Your Success
Single-Source
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Call MABC Today
Portsmouth, VA: 757.673.2200
Richmond, VA: 804.273.6500
W. Virginia: 304.485.3043
Toll Free: 888.398.2622
Virginia SWaM Certification 683392
(Veteran Owned)
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