COVID-19
Message to Our Members
RECENT UPDATES...
In these difficult times, let's be thankful for the men and women on the front lines of this COVID-19 crisis, as they are being true heroes each and every day.

We understand things are moving very quickly and it can be hard to keep up with all the news and updates as it concerns you and your wellness. Auburn University Credit Union is doing everything we can to get you the information and resources you need as our member.

If you have a need that we’re not addressing, please tell us!
Share any feedback with us at info@aufcu.org
AU Credit Union Loan Relief Services

  • 60-Day Loan Extension – We are implementing a two month extension on all consumer loans not past due 30 days or more. If you wish to continue making your payments, you may continue to make them as you normally would. All others will be given 2 months of no payments without any late fees although interest will still accrue.
  • Credit Card Limit Increase – All credit card limits will be increased by $500, excluding cards 30 or more days past due or credit cards with the maximum credit card limit of $20,000.
  • Unsecured Loans at 5.00% APR* (max $4,000 up to 48 months– This is for members directly affected by COVID-19. The first payment will be extended up to 90 days. This loan does not count toward any member's unsecured loan limit.*
  • No Payments for 90 Days – First payment due dates for any new consumer loan, including credit cards, to begin up to 90 days from the loan origination date.

Please be patient with us as we implement these member benefits during this crisis as they will take several days to fully implement.

*APR=Annual Percentage Rate. All loans are subject to credit approval.


Access to Your Money
Drive-Thru Available Only
In order to keep you and our employees safe by practicing social distancing, our lobbies remain closed except for by appointment ONLY access to safe deposit boxes and mortgage closings .

This is a good time to set up direct deposit of your paychecks, recurring deposits or automatic bill pay. These services make the day-to-day managing of your money easier and more efficient, while we remain focused on maintaining your financial wellness. 

Remote Services - 24/7 Access
As a member, you have convenient access to your accounts without needing to visit a branch through AU Credit Union’s Online Branch ( myAUCU.org ) and our AUCU Mobile App.
Online Branch and Mobile App
Now is a great time to log in to your AUCU Online Branch account or download our AUCU Mobile App.

  • Check Balances
  • Transfer Money Between Your Accounts
  • Transfer To and From Other Financial Institutions
  • Remote Deposit Checks
  • Bill Pay
  • View Statements
24-Hour Telephone Teller
Our 24-hr Telephone Teller makes it easy to manage your account with the use of your phone's number pad. Just call 334-844-4458.

Upon calling, you will be prompted to put in your account number and a four digit PIN, and there will be options to choose for checking your balance or making transfers. *
* For first-time users - When it asks for your PIN, you may create one then. There is not a PIN we have created for you. You will use this PIN each time you call moving forward.

Please email memberservices@aufcu.org if you experience any issues
24-Hour ATM Access and Night-Deposit Box
Access your cash at any of our ATMs located at all of our branch offices, as well as Auburn University's campus (Haley Center & Student Center), and AUM's campus (Taylor Building).

Also, our night deposit box makes it easy for you to make payments outside of normal operating hours. Rest assured that your deposits are safely stored until the next regular business day. Our staff retrieves the deposits each morning and processes the transactions immediately.
For more info about...
COVID-19
Safety Against Scams
Review the Federal Trade Commission's advice for consumers to  
CARES Act / Government Relief
See a very informative BLOG from CUNA (Credit Union National Assoc) with info about:
Financial Wellness Assistance
Call our GreenPath team at
877-337-3399 or click to learn more
If you’ve been financially impacted by this pandemic, our staff is prepared to discuss your options and help guide you through these uncertain times. Now, more than ever, we are here to support members like you.  
Call us at 334-844-4120 or email memberservices@aufcu.org if you have any questions .