Dear Families,
With the heightened concern around COVID-19, the ELC will be implementing a telework policy (work at home) for our entire workforce effective Monday, March 16. Starting Monday, the office will be closed to staff and visitors until further notice. We expect this to be temporary (hopefully no longer than 2 weeks) and will keep you posted on when our staff are back in the office.
While our physical office will be closed and we are closed for walk-in appointments,
we are open for business
.
Some questions you may have:
I am due for redetermination. Will my case still be processed?
Yes. The ELC is still operating business as usual. If you have any questions about your case, or are having challenges with completing the redetermination process, please call us at
(954) 377-2188
. We are moving our customer call center staff to work remotely. We encourage you to use the “call-back” feature as wait times maybe higher than normal.
Will I still be able to apply for the waitlist?
Yes. Our staff will still be processing applications in the order received. Applications will be screened for eligibility within 20 calendar days of receipt.
Will I still be able to apply for VPK?
Yes. Once you submit your application, you will receive an email notifying you of your application status within 24-48 hours during peak season (January-March), and within 20 calendar days during non- peak season (April-December). *Emails come from a “Do Not Reply” address & may go to your Spam Folder*
Will I be able to submit a provider transfer request?
Yes. Our staff will continue to process these requests in the order they are received. School Readiness transfers will be reviewed for processing within 5 business days.
If I received a referral for childcare services will my case still be served?
Yes. Our staff must act upon a Child Care Authorization (referral) within 10 calendar days from receipt.
Questions:
We realize that this is a difficult and unpredictable time and we regret any inconvenience this may cause you. The health and safety of our employees and the children and families we serve is paramount. While we are migrating our staff to work from home, our goal is to make this a seamless transition.
Stay safe,
ELC of Broward
