How Coffee Can Impact the Guest Experience

March 28, 2019

How Coffee Can Impact The Guest Experience

It’s been going on for years. Hotel guests can’t live without their caffeine fix. Some need to have it in-room. Others think it’s their right to have it available for free in the lobby. And for business travelers, it’s a requirement to stay awake during those long meetings.

Today, the role of coffee has changed. Not just with travelers, but with all consumers. (Almost) gone are the days of industrial, lower grade coffee that once served as fuel, but not much more. Gourmet coffee consumption is at a record high. Today’s movement is a reflection of a growing niche of coffee drinkers who are interested in where their coffee is grown, how it is sourced, and the production process along the way. Similar to other culinary offerings, this Third Wave farm-to-cup philosophy has reached mass-market proportions.

The Rogers Family Company, multi-generational owners of the San Francisco Bay Coffee Company, takes pride in being a Third Wave coffee roaster who sources all of their beans straight from the farmer, no importers…no middlemen. In fact, they own thirteen of their own farms across the world’s coffee growing regions. For all of their beans, they know when it was grown, they know when it was picked, and who picked it. There aren’t many other roasters who can say that.

Additionally, they understand the impact of coffee consumption on the environment. Over one MILLION plastic single-serve coffee pods, the weight of a school bus, go into a landfill every hour. That’s why they developed they OneCup™, a fully compostable single serve coffee pod compatible with most Keurig brewers, including the Keurig 2.0.

The guest experience becomes increasingly more important in driving a return visit. Coffee…the right coffee…can be a big part of that. From the moment the guest smells it brewing to the moment they taste it.

Whether it’s with one of their 44 different varieties of traditional or one of their 16 flavors of OneCup™ single serve, think about how you can enhance your guest experience with a better tasting coffee.

Contact: Rian Kirkman at rkirkman@rogersfamilyco.com for more details.

‌

As Drive-By ADA Lawsuits Evolve into Google Earth Lawsuits – How to Protect Yourself

Since 1993 when the Americans With Disabilities Act went into effect, keeping a hotel ADA compliant has always been a challenge. Compared to a retail store or restaurant, there is so much more exposure for possible issues. Such exposure has made the lodging industry prime targets for serial litigators.

Allow me a moment to draw an important distinction between serial litigators and disabled people who simply want access to public spaces and are well within their rights to advocate through the legal process to gain it. I personally have a family member with a disability and have experienced first-hand the frustration of not being able to access a restaurant or hotel.

However, there are roughly twenty-five law firms across California who specialize in ADA lawsuits. These suits are driven by the lawyers, not the plaintiffs, and they sue multiple businesses every day. At ADA Compliance Pros, we hear the same names over and over again. They are prolific and only getting more sophisticated in their techniques.

Click here for the rest of the story.....

For assistance with your ADA needs, contact David LoPresti at david@adacp.com or 626-486-2201

CLIA new and renewing 2019 Lodging members receive a membership gift valued at $500 for a one-on-one phone consultation with ADA Compliance Professionals to answer all your ADA questions.

‌

Why Your Hotel Should be Messaging in 2019

5 Tips to Get You Started

Free Webinar

April 16, 2019 at 10am Pacific

The way that guests communicate is different. No longer will phone and email be a sufficient way to maintain contact and interact with your guest. Today’s guest is much more comfortable communicating via text or other messaging apps. Hotels that aren’t catering to these differing communication preferences could be left behind.

In this webinar, we will discuss how using messaging to augment your service will significantly make your guest's experience more convenient, while vastly improving your retention. We’ll also give you tips and tricks for implementing a messaging strategy that works best for your hotel.

Key Objectives:

Gain an understanding of today’s communication landscape
How messaging can improve guest convenience and retention
Tips & tricks for implementing an effective messaging strategy

‌

Is a verbal warning, written warning and then a suspension a necessity?

Many employers’ policies include progressive disciplinary with a verbal warning, written warning and then a suspension. However, each employer should follow their own policies which have been spelled out in their employee handbook. If your policy is as described above, it should be followed consistently. In a union house, the employer may be obligated to follow a disciplinary procedure as described in the contract.

Whatever policy you choose, there should be some flexibility depending on the severity of the infraction. For example, if an employee acted violently which endangered the safety of others, the employer may not want to be restricted to a verbal warning only. As you develop your disciplinary policies, ensure that the employer has the right to take appropriate action up to and including discharge.

CLIA Lodging Members can call the FREE CLIA Helpline at 916.925.2915 with questions about employee discipline, Human Resources, ADA and other operational issues.