C-19 BULLETIN - November 6, 2020
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NEW DATE FOR TIABC AGM
TIABC's AGM will take now place on Wednesday, December 2nd at 4pm at the Sutton Place Hotel, Vancouver. Virtual option will be provided.
Please watch for updates in the C-19 Bulletin and on our website:
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BC Government Launches Restoring Confidence App
The Restoring Confidence App is part of the BC government’s Stronger BC for Everyone, Economic Recovery Plan. It was developed jointly by the Ministries of Jobs, Economic Development and Competitiveness; Health; and Citizens’ Services. The BC Restaurant and Foodservices Association has been a driving force behind the importance of a consumer confidence program to the industry’s recovery and has provided input into the program’s development.
The Restoring Confidence App creates custom local business posters for operators who register to put in their business window. The poster serves as a uniform symbol for customers that a business has committed to creating and sharing their COVID-19 Safety Plan. The poster will highlight each business’ core commitments to ensuring the safety of their guests and employees and to following the Public Health Orders (PHO).
On account of the ever-changing pandemic situation, consumers are confused about what measures businesses are supposed to be implementing. For example, some consumers are under the impression that all restaurant staff are required to wear masks, but this is not a requirement under the Public Health Orders (PHO) that mandate restaurant opening during the pandemic. The Local business poster program is designed as a tool for businesses of all types across several sectors to assist them in rebuilding relationships with their customers to establish confidence in returning to their physical location to shop, stay, dine or receive services.
The uniformity of using the same tool cross-sector will help consumers understand what ‘safe’ looks like.
Learn more by downloading the backgrounder here. To learn more about registering a business and obtaining a poster, visit the BC government website here. _________________________________________________________________
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Canada United Small Business Relief Fund
Grants of up to $5,000 available
Created by RBC, Canada United is a movement to support local businesses in communities across the country. The Canada United Small Business Relief Fund (CUSBRF) was established to help small businesses offset the cost of expenses to reopen safely or adopt digital technologies to move more of their business online.
Over $14 Million has been contributed by the Federal Government, RBC, and Canada United partners to support recovery efforts due to COVID-19. We are now able to extend relief grants to more small businesses and restart accepting grant applications from small businesses across all Provinces for expenses incurred no earlier than March 15, 2020.
Note: Applications for Ontario for no longer being accepted, but applications remain open for all other provinces and territories.
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State of Tourism in Canada
October Dashboard
The State of Tourism in Canada during COVID-19 Dashboard 2.0, compiled by Twenty31 analysts, provides a monthly snapshot of recent global, regional and domestic tourism health and economic updates, and insights on the impact of COVID-19 on the travel and tourism industry’s path to recovery. Insights are derived from a review of myriad global and Canadian media sources, associations, consultancies, and expert opinion from the tourism industry and government.
Key highlights:
- Global COVID-19 cases are rising once again and there is fear that a second wave could thrust tourism businesses back into lockdown.
- Although summer re-openings resulted in some positive gains for Canadian restaurants, bars, pubs, and some nightclubs, the travel and tourism industry as a whole is suffering. The UNWTO has confirmed massive losses in travellers and revenue since January.
- Resident sentiment has significantly shifted from a month ago. There has been a positive move in sentiment towards travel to nearby communities and within the province. Aside from residents in Alberta, Canadian travellers mostly feel comfortable staying with their province.
- Currently, European travellers are the most confident about international travel, and low-cost carriers may play a significant role in their route back to travel. As expected, and a positive for Canada, outdoor destinations remain bright spots and top of mind for potential travellers.
- Pressure on airlines is building and risk is high. Despite this, airlines continue to schedule thousands of flights even as many of them will be canceled due to weak demand.
- Hotel performance gains have slightly leveled off with the end of summer. Corporate and business travel is expected to remain at a standstill for the rest of 2020.
Download the full report here
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YTD Overnight Visitor Volume to Vancouver
After a solid start to the year (Jan-Feb), overnight visitation fell sharply in March before increasing again over the summer - but is still far from 2019 levels. YTD overnight visitation is down by -68% compared to the same time period last year.
Although domestic visitation has declined as well, Vancouver did see over 1.7 million overnight visitors from Canada, including nearly 900,000 from the rest of BC during this time period.
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TOTA Receives North America Responsible Tourism Award from World Travel Awards for Third Consecutive Year
Over the past several years, the Thompson Okanagan region has garnered attention for its collective efforts to support the tourism industry in a manner that respects its social, cultural, environmental, and economic foundations. This year the association pivoted their team and resources to support stakeholders through the initial and ensuing days of the pandemic by providing one-on-one support, training, education, and advocacy through the BC Regional Tourism Secretariat (BCRTS) Tourism Resiliency Program designed to guide stakeholders through this unprecedented time.
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With so much attention being focused on COVID-19 and developing safety plans in recent months, other routine aspects of occupational health and safety may have been overlooked. Whether you are preparing for winter operations to commence, or looking further ahead to next season, take a moment to assess your workplace health and safety program and make sure that you have the basics in place.
Complete go2HR’s free, online Safety Basics Assessment today. Work through the 13 straightforward questions and refer to the helpful prompts as you go along. 15 minutes is all it takes to perform a health check of your organization.
Then, receive your personalized report with practical tips and resources to help you build and improve your occupational health and safety program. Review the report in your own time, whenever is convenient, and start to get your program back in shape!
Learn more at:
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Workshops for Shoulder Season and the Culinary Sector
on the Sunshine Coast
November 19 & 20: 9am - 12pm
Sunshine Coast Tourism was one of two regions in BC selected to tap into the pilot project, Elevating Canadian Experiences. Coordinated by TIABC, our national counterparts at TIAC are offering a series of workshops across Canada that are designed to support, rebuild and grow Canada’s winter, shoulder season and culinary sector.
Originally designed to help bolster Canada’s tourism expansion in high-potential growth areas, the COVID-19 global health pandemic has drastically changed the tourism landscape in Canada. This has left tourism operators across the country worried about what this means for their future. In response, TIAC has pivoted the design of the workshops to reflect the new tourism reality for most operators. These workshops will now assist small and medium tourism operators and other tourism organizations across the country in developing strategies to maintain their businesses and develop winter and shoulder season and culinary experiences to attract visitors back once Canada is ready to welcome them again.
The time is now to come together and focus on capacity building content and strategy development. Please take advantage of this opportunity and register for this event ASAP!
Register today at:
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November is FREE Education Month at Small Business BC
Small Business BC, alongside their partners WorkSafeBC, is pleased to announce November is FREE Education Month.
This means you can attend over 25 webinars, and Talk to the Expert sessions during this month – for FREE. Whether you are looking to start, grow a business, or build resiliency during COVID-19, their educational calendar for the month is stacked with informative and practical sessions that will put your business on the road to success.
If that’s not enough, you’re also invited to join us for Build. Grow. Thrive. a day of FREE education on November 18th.
Learn more at:
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Sustainable Tourism 2030 Seeks Your Input
Sustainable Tourism 2030 has recently launched their made-in-Canada Sustainable Tourism Destination Framework & Criteria to compliment their GSTC-recognized criteria and sustainability programs for tourism businesses.
The Sustainable Tourism Destination Framework is designed for tourism destinations to assess their level of sustainability based on internationally recognized sustainable tourism destination indicators from the UNWTO and Global Sustainable Tourism Council (GSTC). The framework will help destinations to identify gaps, set goals, and create action plans that align with their destination development and management plans.
Sustainable Tourism 2030 is now actively seeking input from destination and industry partners to better understand priorities and goals when it comes to sustainability.
Sustainable Tourism 2030 have created a short survey and would greatly appreciate your participation and feedback. The survey will be open until December 1st.
As a thank you for your time, we are pleased to offer a complimentary assessment and sustainability scorecard based on our GSTC-aligned Sustainable Tourism Destination Criteria for your destination. This will assess your level of sustainability based on international standards, and identify where your destination is doing well, and where you have room for improvement.
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Winter is Coming
As the ski season begins, Destination Canada helped travel expert Loren Christie visit Mt. Norquay in Alberta, the first resort to open in Canada this winter. He shared his insights on how the ski season will look this year and how Canada’s ski resorts are making a compelling case as the perfect destination for those comfortable taking a domestic travel break.
Here's hoping for a successful and safe ski season!
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BC Hotel Association
Launches Fast Track Your Future Series
The BC Hotel Association is proud to launch the Fast Track Your Future series to offer a path to success:
Fast Track Your Future is a 9-session series starting December 1. The program is comprised of two tracks focussing on financial leadership and revenue management. The series is designed to light the fire in your leaders while still being manageable in today’s challenging environment.
Course Descriptions:
Track 1
· Financial Leadership: Dec.1
· Business Principles: Dec.15
· Financial Statements: Jan.12
· P&L Statement: Jan.26
· Managing Labour & Productivity: Feb.9
· Managing Expenses: Feb.23
Track 2
· Using Data ( and your STAR report) to improve performance: Dec.22
· Traveler Insights in the Time of COVID—Understanding Behavior and Expectations: Jan.19
· The Importance of Forward-Looking Data and the New Forward STAR report: Feb.25
Learn more at:
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Virtual Freshwater Fishing
Tourism Symposium
TIABC will be presenting as part of the Virtual Freshwater Fishing Tourism Symposium on November 18th from 11am to 2:30pm.
The event will also include updates from:
- Fish and Aquatic Habitat Branch
- The Adventure Tourism Coalition
- Freshwater Fisheries Society of BC
- Fishing BC Marketing Campaign
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Sport Fishing Institute
Conference and Webinar Series 2020
The Sport Fishing Institute is hosting a series of virtual discussions intended to seek pathways for recovery of salmon stocks and predictable opportunity and reliable access for BC’s public fishery. Each session will be approximately 90 minutes long and will cover topics within this year's theme, Charting a Predictable Path for Salmon and BC’s Public Fishery.
Attendance is free, with thanks to conference sponsors, but you must register in advance for each session. Please visit the SFI website and the 2020 Conference page for registration links and conference updates. _________________________________________________________________
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Together with the Tourism Cafe, the BC Regional Tourism Secretariat is pleased to announce expanded support through the BC Tourism Resiliency Network. Launching this month, Ideas Labs are a series of 30 online sessions on nine original topics selected from requests from tourism operators across the province. The labs will bring small groups together in a business-to-business learning environment to address hot topics where solutions to common problems are discussed and shared, and new ideas are incubated. These are 1-hour online peer-to-peer discussions led by an inspiring industry topic specialist.
Each session is limited to only 12 participants and space is limited. Ideas Labs is a program created and produced by the Tourism Cafe.
Learn more at:
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November 17 & 18
November 25 & 26, 2020
TIABC AGM
December 2 @4:00pm
Indigenous Tourism BC AGM
November 25
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TIABC's C-19 Bulletin is published every Monday, Wednesday, and Friday.
Feel free to send us your ideas on what information would be valuable for TIABC to share through our COVID-19 Bulletin going forward. Drop us a line at info@tiabc.ca.
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