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Recipe for a Successful Organization
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In recent years, it has become increasingly apparent that it is critically important for leaders to learn how to build organizations that are simultaneously values-based, purpose-driven, talent-centric, performance-focused, and principles-led. At a time when the pace of change is faster than ever, building organizations with these five characteristics is no longer optional. You want to succeed by choice, not by chance! The question is what comprises success in the public-sector? Fewer complaints from residents? Short meetings by your governing body? Healthy budgets? Rising bond rating? Fast response times? Improving community survey results? All of these indicators matter, yes, but read on to learn the seven factors on how to "get better all the time" to achieve and sustain success.
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W
HAT'S MISSION-CRITICAL...
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"BUILDING A TALENT-CENTRIC WORKFORCE" WEBINAR READY FOR DOWNLOAD
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For employees, both new and seasoned, trying to determine what's mission-critical in executing his/her role can be challenging. Job descriptions don't identify which tasks are most important and often, neither do performance appraisal instruments. At an upcoming staff meeting or in a discussion with colleagues, use this simple device I developed that offers you and your workforce members a path through the assortment of duties, tasks and responsibilities they're responsible for so they can be successful by choice, not by chance. Factoring in the entire portfolio of one's workload, sort it against what Must he/she do well to be successful, Need to do well and is Nice to do well. You can replicate this process with elected officials (as I do when facilitating goal setting and strategic planning) in their role as community builders and by departments, as well.
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Talent drives success, but the talent practices many local governments use are vestiges of another era. These practices were designed for predictable environments, traditional ways of getting work done, and organizations where lines and boxes defined how people were led. Modern leaders recognize that talent selection decisions are an increasingly important determinant of organizational performance and success. For many organizations, they are the most mission-critical decisions they make. Those organizations that attract and retain the right kind of talent and treat it, reward it, develop it, and deploy it correctly, perform better than those that simply fill jobs with people.
On January 17th I presented a
webinar
for ICMA that where I share the five elements of a Talent Formula that will ensure you have a motivated, engaged, and knowledgeable workforce
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I'VE BEEN WRITING AGAIN...EVERY EMPLOYEE IS A CHIEF EXPERIENCE OFFICER
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Great service and creating memorable experiences should not require heroic efforts by you, your employees or the customer. It should be easy, accessible and reliable for a consumer to interact with and do business with your organization at every stage. Ours has become an "experience economy" in which people have shifted from functionality and utility as the primary drivers toward value and quality of the experience. I contend that government is not in the business of customer service but is the protagonist for a better quality of life and in that pursuit, it creates a multitude of experiences.
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Upcoming Conference Presentations
Patrick will be presenting "We've Always Done It That Way Is Over: What's Next" at several
ICMA regional conferences including March 18th in Vancouver (WA), March 25th in Irving (TX), April 1st in Cambridge (MA) and April 22nd in Grand Rapids (MI) so register now to attend.
In Monterey, on March 19th, Patrick will present the keynote, "Reimagining Leadership" at the
Public Works Officers Institute conference sponsored by the League of California Cities and County Engineers Association of California.
Hungry for valuable content during the time between editions of Moving Forward, then follow us on
Linked In to obtain timely and relevant updates to help you get better all the time.
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Our consulting work takes us to terrific places and allows us the opportunity to partner with government leaders, as well as speaking at conferences. Check out our schedule as we may be in your area soon.
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DATE
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LOCATION
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02.13.20
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Ontario, CA
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02.27.20
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Queen Creek, AZ
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03.20.20
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Carrollton, TX
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04.27.20
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Pullman, WA
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Thank you for investing the time to read this edition of
Moving Forward!
Keep Getting Better,
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