As we heard from Gov. Charlie Baker last week, Massachusetts is now slowly and thoughtfully beginning a four-phase re-opening process. Fallon Health is reviewing the components of the process and identifying those applicable to us as an employer, an insurer and a provider of care.
As an essential business, Fallon has been operating at full capacity throughout the COVID-19 pandemic and will continue to do so. We worked quickly at the start of the crisis to safeguard our workforce by shifting more than 90% of our employees to work from home, where they immediately showed their dedication to serving Fallon members and working toward the organization’s success. While we expect to continue our work from home arrangements for the foreseeable future, we will also ensure that we maintain all safety measures necessary for those employees who cannot work remotely. As we begin on the path to a “new normal,” Fallon will continue to provide our members with comprehensive coverage, to meet and exceed the expectations of our regulators and to help our communities care for people suffering from food insecurity and social isolation.
Health care has been at the epicenter of the COVID-19 pandemic. In addition to being a health plan, Fallon also provides direct medical care and social supports to medically fragile older adults through
our Summit ElderCare program
—a Program of All-Inclusive Care for the Elderly (PACE). I’ve seen firsthand the incredible work that our health care staff at the front lines accomplish every day. I want to thank them—and all of our network providers—for the work that they have done, are doing and will continue to do to help keep our communities healthy.
While this is a time for us to remain vigilant, I’m glad to see a glimmer of light at the end of this tunnel. At Fallon, we are ready to work with our members, providers, employers, brokers and communities on this next phase. Moving forward. Together.
Regards,
