Although services have looked a little different in our Outreach offices as we continue to respond to and protect our staff and customers during the COVID-19 pandemic, staff has continued to stay very busy!
Most of our work has been done over the phone and we continue to provide curb-side food packages. As we begin to prepare for our busy fall and winter season, we will still be conducting most of our services over the phone, including the Low-income Home Energy Assistance Program (LiHEAP) applications. Applications can be taken for elderly and disabled households beginning October 1st. All other households are eligible to apply beginning November 1st. Although most of these applications will be taken over the phone, we still encourage families to call and schedule a phone appointment. We still plan to offer our Holiday Gift Program as well and although it seems early, we will also begin working on letters for that very soon!
We are restricting the amount of people in to offices. If you feel it is necessary to come in for services, we encourage you to call the office first. We are more than willing to work with families on getting us the required information to apply for services (whether it be by mail, email, fax, or leaving it in one of our outside lock boxes).
If you have questions on any of our outreach services, staff can be reached at the contact information below.
Cherokee County Outreach
(712) 225-3322
Monday – Friday 8:00 am – 4:30 pm
Sioux County Outreach
(712) 722-3611
Monday – Friday 8:00 am – 4:30 pm
Plymouth, Ida, and Lyon County families may reach staff at the above phone numbers, email, or call 1-800-859-2025 to apply for services over the phone.