July 2019
Director David Do
DFHV Core Values 

While the Department of For-Hire Vehicles is responsible for overseeing the for-hire industry in the District of Columbia, we are an organization that is driven by a set of core values developed in conjunction with my leadership, management input and staff feedback. These principles ensure a highly effective and productive workplace which translates to customer satisfaction.

So let me share the DFHV Core Values:

1. Be accountable to one another

2. Communicate respectfully

3. Make decisions transparently

4. Operate as one DFHV Team

5. Find solutions on key mission issues

This means our leadership team will be held accountable for decisions, actions and strategies that are undertaken. We will be respectful when communicating to co-workers, colleagues, and constituents. Our decisions will be made openly and the process is open to public scrutiny. Social activities will foster a sense of camaraderie and staff bonding that is valuable for supporting agency initiatives. 

Ultimately, we will focus on finding solutions especially around issues critical to our mission, including working towards leveling the competitive marketplace to ensure fairness for operators and consumers.

Director Do Gets Behind the Wheel of DC Microtransit
2018 Taxi Trips

According to trip data collected by DFHV, almost 4,500 District taxis were active on a weekly basis (at least one trip) which produced an average of 191,111 trips per week. Interestingly, the highest rate of use occurred from March to April peaking in the first two weeks of April (during the Cherry Blossoms Festival) with over a quarter of million trips each week. Conversely, the number of trips trended downward starting with the week of Thanksgiving and hit the lowest level during the final two weeks of the year with less than 100,000 trips a week. 

Data pertaining the District's for-hire market is available for review at the DFHV External Dashboard and Data Sets.

The Heat is On

The temperatures in Washington, DC have been soaring with several incidents of heat index values exceeding 100 degrees.When the temperature or heat index in the District reaches 95 degrees, the District Government, through the Department of Human Services (DHS) and the Homeland Security and Emergency Management Agency (HSEMA), will implement the Heat Emergency Plan to activate cooling centers for residents to seek relief. 
 
For information about services provided during an Extreme Heat Warning, go to heat.dc.gov or call the Mayor's Citywide Call Center by dialing 311. Residents can register to receive Heat Emergency alerts on their devices at alertdc.dc.gov.

The potential impact can be fatal as dangerously high temperatures and humidity can quickly cause heat stress or heat stroke if precautions are not taken. Anyone overcome by heat should be moved to a cool and shaded location. Heat stroke is an emergency - please call 911.

Precautionary/Preparedness actions include:  
  • Staying indoors
  • Drinking plenty of liquids and avoiding drinks with caffeine and alcohol
  • Limiting sun exposure, especially between 10:00 a.m. and 3:00 p.m.
  • Applying sunscreen at least 20 minutes before going outdoors
  • Wearing light-colored, lightweight clothing
  • Artificial turf fields can get excessively hot, so take caution
Also, special notice to for-hire drivers that to reduce risk from outdoor work the Occupational Safety and Health Administration (OSHA) recommends scheduling frequent rest breaks in shaded or air-conditioned environments.

Heat Emergency Advisory


Customer Service Survey

DFHV is seeking your opinion regarding the customer service offered through the Transport DC Program. The five question survey should take less than five minutes to complete. Please take the time to let us know how you feel. Although Transport DC has been well-received and  is considered a tremendous success, we believe we can always improve the transportation service...with your help.

For more information about Transport DC call (202) 645-7300, or email transportdc@dc.gov. Book your ride by calling 844-322-7732.


Taxi-to-Rail

DFHV: Working For You 

DFHV is committed to providing excellent customer experiences. As such, it is critically important to offer staff the opportunity for learning. Not only will staff training improve service delivery, the engagement between staff members will lead to more pleasant working conditions. The objective is to establish an environment that is oriented to seeking solutions, consistently putting forth our best effort, and remaining responsive to the needs of for-hire operators, industry stakeholders and the public. Please know that we always appreciate hearing from you so send your  comments to  DFHV@dc.gov .

Director Do Addresses Staff

DFHV Vehicle Inspection Officers Attend Training Workshop

District of Columbia For-Hire Vehicle Operators
Contact Information
All owners and operators licensed by or registered with the Department of For-Hire Vehicles are required to maintain their current contact information on file which must include a current mailing address, phone number and email address. Client Services will not conduct a transaction without verification.
   
Tell Us What You Think
DFHV appreciates your feedback. The suggestions and observations received from those in the industry, related stakeholders and the general public provide valuable insight that shapes our policies, programs and regulations.  Give Feedback . 
Department of For-Hire Vehicles 
2235 Shannon Place, SE, Suite 3001
Washington, DC 20020
202.645.7300