YOUR SINGLE SOURCE VOICE + IT EXPERTS
June 2021 Voice & IT News
Award-winning, industry-certified, serving businesses for 35+ years... CTS helps you take advantage of technology that moves you ahead. Every month we explore the latest in Voice, IT, Networks, Managed Services, Mobility and Collaboration.  
  
Jeff Nolte, President
Call 800.787.4848 or Email
Welcome to CTS... Thanks for your business!
Helping Up Mission -
Baltimore, MD

Charles County Health Dept. -
White Plains, MD
Viking & CTS Infrastructure Experts are ready to connect your building’s Area of Refuge / Area of Rescue Assistance
An Area of Refuge, or Area of Rescue Assistance, is for individuals with mobility challenges. Certain buildings with barriers to exit are required to have them in order to offer protection and communication.

Communications

When it comes to wiring and choosing analog versus VoIP for an Area of Refuge, there are several factors to consider. Location of the phones, availability of existing network and telephone infrastructure, and functionality required by local codes and regulations - just to name a few. Even if the Area of Refuge system is designed as a self-contained system, one of these many factors may dictate if analog or VoIP is required. CTS can help you make the best choice.

Design

CTS and our partner Viking Electronics can supply Area of Refuge communication as well as the required signage. Our goal is to help you meet all requirements with durable and current technology while taking advantage of systems you already have in place.

Requirements

Before planning your Area of Rescue, make sure to consult your local and state codes. Requirements are different for each building type and for every area.

Need help with your Area of Refuge? Contact CTS at 800.787.4848 or jnolte@ctsmd.us.
Enhance your Microsoft Teams features… Pair them with Mitel’s Telephony, CRM & Contact Center solutions
Already using Microsoft Teams? 

Mitel has made it even easier to add telephony to your Microsoft Teams interface. By combining your Microsoft Teams account with a Mitel call control platform, you’ll have access to the collaboration of Microsoft Teams with enterprise telephony features at your fingertips.


Key Benefits of Teams + Mitel

  • Protect your investment - Get more out of Microsoft Teams collaboration by pairing it with your enterprise telephony system.

  • Lower your TCO - Add integrated, advanced telephony such as call routing and hunt groups to Teams with no additional licensing. 

  • Talk to your customers - Have informed conversations with your customers leveraging Mitel’s contact center and CRM integration options.

  • Maximize Productivity - Keep users in one application with click-to-dial and direct routing options.

More Teams + Mitel Advantages

  • Direct Routing
  • Click to Dial
  • Hunt Groups 
  • Call Routing
  • Presence
  • Video Meetings
  • Softphone
  • Voicemail
  • Call History 
  • CRM and Contact Center Integration

Ready to bring Microsoft Teams and your Mitel system together? Contact CTS, your local Mitel experts today: 800.787.4848 or jnolte@ctsmd.us.
Get Customer Interaction insights with Mitel Call Recorder… Capture, organize, playback & share Voice Documentation
Unlock the full potential of your customer experience with an automated call recording solution that captures, archives, organizes, plays back and shares voice documentation.

Here are some of the key benefits of voice documentation:

  • Dispute Resolution - Quickly access recordings to resolve customer disputes, optimize best practices and ensure governance.

  • Customer Experience - Facilitate organizational training and operational reviews for improved customer service and fraud prevention.

  • Legal Responsibilities - Implement configurations to help comply with national and local laws, such as PCI DSS standard.

  • Operational Efficiency - Ensure operational efficiency by sharing information quickly, seamlessly and securely without the need to transcribe.

Call Recorder Features…

  • Automatic recording of external calls that continues through call transfers and redirections

  • Player URL access allows recording links to be embedded within web-based applications, including Salesforce.com and Contact Center Interaction Viewer, among others

  • Persistent call recording captures ‘cradle to grave’ caller interactions, including those with IVRs, voicemail, hunt groups, workgroups and other extension types

  • Flexible call record profiles to effectively record what needs to be recorded

  • User control of Save/No Save and Pause/Resume of call recording

  • Pause/Resume support allows agents to not record sensitive information (e.g. customer credit card number,) thereby facilitating PCI compliance

  • Configurable customer stop recording key

  • Automatic storage in multiple file systems and/or multiple Mitel voicemail boxes

  • Custom folder and file names in call recording archives and custom ‘Subject’ and ‘From’ fields in Mitel voicemail box

  • Web-based recorder player

  • Convenient searching, downloading and management of recordings

Unlock the full potential of your customer experience with voice documentation. Contact CTS today: 800.787.4848 or jnolte@ctsmd.us.
Stay Connected In-building or Across Campus… Work on the go with a Fast, Flexible, Secure Wi-Fi Network
With the proliferation of mobile and Wi-Fi-enabled devices, every business is adapting to keep up with more users, access points, bandwidth, and the latest high-speed IEEE standards.

Give your staff and visitors the freedom to work on the go with a convenient, flexible, and secure Wireless Network. 

Secure Wireless LANs allow your employees to work anywhere in your building or campus, with convenient, worry-free access to the Internet or your local IT resources.

Our Wi-Fi and Structured Cabling Infrastructure experts manage all the details... 

  • Building and Campus Site Surveys 
  • Wireless Coverage RF Testing 
  • Optimized Coverage Maps 
  • Access Points | Placement and Cabling 
  • Wireless Security 
  • Testing and Certification 

CTS delivers WLAN projects on time, tested and ready to support seamless mobile access.

Whether you need Wi-Fi in a new building or across your campus, CTS has the experience and expertise to speed up your mobile connections. Contact us today: 800.787.4848 or jnolte@ctsmd.us.
Mitel announces CTS as MiExclusive Platinum Partner
Mitel just shared the news that we are one of their leading partners. We now proudly serve as your MiExclusive Platinum Partner.

We’re also proud of the CTS family of professionals! They work hard every day to build on our record of award-winning success…

  • Mitel’s #1 Cloud Growth Partner, USA
  • Family Business Legacy Award for Small Businesses in Baltimore
  • Torch Award for Marketplace Excellence from BBB | Greater Maryland
  • Selected as SBA ‘Maryland Family-Owned Small Business of the Year’

Thank you for trusting your communications technology with us!

CTS connects local, regional and national locations with innovative communication solutions. Let’s talk about the best ways to connect your business… Contact us today: 800.787.4848 or jnolte@ctsmd.us.
$250 reward for your sales referral!
Know someone who needs more mobility tools? Is grappling with a Remote or Hybrid Workforce? Is moving or looking for a new phone system? A friend who needs faster broadband or Wi-Fi? A business partner who wants to add Video Meeting tools?

Tell us about it... Just mention, "Newsletter Referral Program" when you make the referral - we'll take care of the rest. CTS rewards you with $250 when we get their business. And there's no paperwork hassle or hoops to jump through.

Contact us with your sales tip at: 800.787.4848 or jnolte@ctsmd.us.
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