Customer Advisory


Dear Valued Customer,

We hope that you and your loved ones are staying healthy and safe. We continue to closely monitor both global and local impact in regards to the Coronavirus. Yusen Logistics remains fully operational around the globe and we hope you find reassurance that we are well-prepared, remain agile as things evolve -- and provide information that is useful for your supply chain planning. Please s tay in touch with your Yusen Logistics representative to help you navigate any logistics challenges, and plan for future supply chain needs. If you need immediate assistance, click here to get in contact with a team member who will help address your concerns.
Important Updates. We are here to help.
OCEAN FREIGHT:
U.S. ports, terminals, and freight transportation providers remain operational. Two key developments that we want to call to your attention:

D etention and Demurrage F ees : S ome terminals have reduced operating hours to match the reduction in vessel activity at the ports. The temporary closures are resulting in longer wait lines for motor carriers at the terminals, despite the appointment process. As mentioned in our previous advisory, any detention and demurrage fees will be accessed per the existing policy. If your cargo has already shipped, your current filed free time will be used as the waiting time, and then you will be billed for the additional wait time. Our Team will always try to mitigate any potential billing errors, but if we have already received your shipment, we cannot add more free time to your shipment because it goes against FMC regulations. To reduce detention and demurrage costs, we can provide secure yard storage or additional warehouse capacity.

Potential exceptions during this COVID-19 time:
  • If a terminal is fully closed and the container is still within its free time, the closed day will not count as a “working” day.
  • If a terminal is not accepting empties or only accepting empties on dual transaction (empty in & full out), and the container is still within its free time, the restricted day will count as an additional free day.

The Federal Maritime Commission ( FMC ) is now working to identify what actions can provide immediate relief on pressing industry challenges like detention and demurrage fees; you can read more information here .

Blank Sailings and GRI increases : Due to the drop in demand, ocean carriers are increasing blank sailings . We will see this disruption in April, May and potentially longer, as ocean carriers try to balance supply and avoid downward pressure on market rates. Some ocean carriers have begun announcing May 1st general rate increases to the Far East, Asia, India Subcontinent and Middle East.
AIR FREIGHT:
We offer air freight as well as full and partial charter space on major Transatlantic and Transpacific routes. Weekly round-trip charter flights are available from the US or Canada to Asia -- and - Europe, including: Frankfurt, London, Paris, Amsterdam, Brussels, Dublin, and more . Air cargo is a vital partner in the global fight against Covid-19. Email us any upcoming urgent needs such as origin and destination pair, dimensions, weight, and whether the shipment is of a critical nature so that we may provide a response regarding an upcoming charter that my fit your immediate or short term needs.
CONTRACT LOGISTICS:
If you’re holding more inventory than usual due to supply chain delays, we have warehousing space available to support your temporary or long-term storage needs. Additionally, we can work on solutions to provide yard space in key markets. We have immediate capacity available in Laredo, TX, Miami, FL, Las Vegas, NV, Port Murray, NJ, Johnstown, NY, Spartanburg, SC, Charlotte, NC, and in Chicago, IL for temp-controlled, cold, freezer space.
SUPPLY CHAIN SOLUTIONS:
Our Supply Chain Solutions Group delivers dependability in these uncertain times. Specialized teams cover a vast array of freight and cargo management services, from origin to destination, across air, sea, and land. Shipment visibility is more important now than ever - and our Yusen Vantage platform can provide you access to real-time data to make better decisions faster. You manage all events as they happen and mitigate any risks that can delay your cargo or result in extra costs like demurrage fees.