The e- Crane

A quarterly publication of South Cove Manor at Quincy Point ~ Fall 2018 Issue

We are proud to present our first issue of The e-Crane! Thank you for your patience as we transition to an electronic version of our newsletter The Crane . We are resuming publication on a quarterly basis and welcome your thoughts on our new format. Please send your comments to eCrane@southcovemanor.org .  About South Cove Manor at Quincy Point... We are a non-profit rehabilitation and care community with over thirty years of experience providing leading edge care to older adults. From our original home in Boston, to our current state-of -the- art community in Quincy, South Cove Manor has built a legacy of excellence rooted in honoring and respecting our elders and their traditions . 

Annual Meeting “Partnering for Success” Celebrated Community & Teamwork South Cove Manor at Quincy Point held its 2018 Annual Meeting and Dinner “Partnering for Success” at China Pearl Restaurant in Quincy. The evening was attended by nearly 250 guests and highlighted the leadership, care, community, education, and quality partners that support South Cove in its quest for continued success.

Board Chair Richard Lui welcomed guests and spoke of the importance of partnerships in making South Cove Manor a successful organization. Elizabeth Chen, Assistant Commissioner, MA Dept. of Public Health (center), guest speaker, chatted with Eugene Welch (left), South Cove Community Health Center CEO, and SCM Founder Billy Chin (right).

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A Conversation with Bill & Li

Administrator Li Chen and CEO Bill Graves recently chatted about leadership.  Here are excerpts from their discussion. CEO vs Administrator… Bill: As CEO, my role is to focus on setting the future direction of the entire organization, while continuing to strengthen care today. Li manages the day to day flow of services and is very talented at running our operations. If one person tries to do both, something will be lost, day to day quality would suffer and the residents would be impacted. The care we provide is so personal, we need someone here watching and leading by example all the time.  Li:  I agree with Bill. We need to have a strong leader working with the Board and setting the direction, and that person is the CEO. I am very good at getting people to work as a team on day to day operations. I keep my feet wet all the time working with staff to achieve our goals. I think Bill and I work well together, because he set the goals and we work together to make everything happen. Also, I speak Chinese, which is a crucial link to our community.   On leadership… Bill: To me, leadership isn’t about basking in our success when things go right, but rather, ”What do you do when things go wrong?” A strong leader doesn’t assign blame, but instead, identifies the issue and the opportunity that comes with it, then works with the team to create the change needed. The history of this organization with its 21 deficiency-free surveys exemplifies that. Our performance standards are high, and with high goals, not everything will go perfectly all the time.   Li:  A good leader should inspire others so when you are not there, people work harder. They don’t want to let you down. I like to work with people who are smarter than I am and people with unique skills. I want to be that leader who builds a team of people who are driven from within, who have their own goals, and work together professionally. Bill: Also, not just staff with manager roles are leaders - we have CNAs, housekeepers and other front line staff who are leaders, and drive the quality of care for residents every day. The conversation will continue in our next issue...

About Bill Graves... BA in Business Administration, American International College  Licensed Nursing Home Administrator since 1998 Chair, Board of Registration of Nursing Home Administrators, Commonwealth of Massachusetts Board of Directors, Massachusetts Senior Care Association Bill joined South Cove Manor at Quincy Point as President and CEO in March of this year. A long-time western Mass resident, Bill and his family recently relocated to the South Shore. Bill is married and the proud father of two daughters, and loves to spend his weekends coaching softball, playing golf, and following Boston’s champion sports teams.   “I love South Cove’s commitment to quality— EVERYTHING we do well is a by-product of that commitment. I was excited to join South Cove and become part of a growing organization with a mission not just to serve residents and their families, but also our staff and our community.”  - Bill Graves 

Welcome to Director of Nursing Mary Butler

CEO Bill Graves recently appointed Mary Louise Butler BSN as South Cove Manor at Quincy Point’s new Director of Nursing. A graduate of the University of Massachusetts Boston, College of Nursing, Mary is a highly experienced nurse leader. Mary joined South Cove in September and states, “South Cove has a reputation for exceptional quality and I am honored to lead the nursing team.”

SCM Celebrates ESOL Graduates

Pictured are (l-r) Li Chen, Administrator, and ESOL graduates Lalit Wu, Yanli Chen, Ruihua Kwan, Qingyin Lin, Shuyi Hu, Ling Lin, Yingzhong Xue, Xiuxie Ma, all certified nursing assistants, and ESOL instructor Celia Valada. Eight South Cove Manor at Quincy Point staff successfully completed a 15-week English for Speakers of Other Languages (ESOL) course. The curriculum for the course was designed by Bunker Hill Community College faculty, and funding for the program was generously provided by the  Asian Healthcare Foundation of Massachusetts . We are excited to continue supporting staff in developing their English language skills and will launch our second class soon. Congratulations to our dedicated students!

“Healthy Aging” Seminars Launched

Registered Dietitian and Licensed Nutritionist Dawn Macleod-Kulig (right) presented “Fun Food Facts” at our September program with bookkeeper Eva Zhang (left) providing translation.

Thanks to the generous support of LaSalle Street Investment Advisors, Jumbo Seafood, and an anonymous donor, South Cove Manor at Quincy Point has launched “Healthy Aging” Breakfast Seminars for community elders at our Quincy campus. The monthly program is modeled after our long-running education series in Boston and is part of our mission to serve the community.

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South Cove Manor at Quincy Point Partners with MGH Institute of Health Professions

MGH Institute of Health Professions students and instructor Angela Pasquantonio (far right) are all smiles after their presentation to the management team.  South Cove Manor at Quincy Point began a new partnership with the Massachusetts General Hospital Institute of Health Professions (MGHIHP), serving as a clinical site for nurse practitioner students. This summer, six future RNPs completed a ten-week community health rotation at South Cove culminating in a presentation on facilitating communication with patients in a multi-lingual health care setting. We look forward to continuing to share our expertise with students and recently welcomed a group of registered nursing students from MGHIHP.   South Cove Manor also serves as a clinical training site for Northeastern University, Bouve’ College of Health Sciences School of Pharmacy, Bunker Hill Community College Registered Nursing Program, and the Massachusetts College of Pharmacy and Health Sciences: Forsyth School of Dental Health.

Summer Gardening a Hit with Residents

Residents cultivated flowers and vegetables this summer in their new terrace gardens. The program is one of many new activities recently introduced to enrich life experiences at South Cove Manor at Quincy Point.

Shek Wan and recreation assistant Juyan Mai water the container tomatoes. Alice Chin, right, takes aim at the garden while Xiem Ly looks on and recreation assistant Quanfu Gong photographs the project. 

South Cove Manor Shines at the Quincy August Moon Festival

Our crane logo sunglasses were a big hit at th e August Moon Festival sponsored by Quincy Asian Resources.  Among staff representing South Cove Manor at Quincy Point at the event were (back row l-r) Crystal Luo, Yenny Zhao, Carrie Peck, Lyn Keithline, and Candy Li. Future staff members Leah Thang and Olivia Peck (front row) joined in the fun!

www.southcovemanor.org (617) 423-0590 info@southcovemanor.org South Cove Manor at Quincy Point has built a 33 year legacy of excellence, repeatedly achieving the highest quality ratings from both the Commonwealth and nationally, and has been named as one of the country’s top nursing centers year after year by US News & World Report.

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