Is ChaverWeb secure?
The ChaverWeb system is safe! It is a secure site hosted by the same company which supplies Shir Chadash with its management and database program called ChaverWare. Each household account ID will be unique to each family. All demographic changes and payments that are done online will be reviewed and approved by our office staff.
Your personal information remains
confidential
and will be seamlessly integrated into our database.
Credit card information is encrypted
based on the highest industry standards and in compliance with all merchant payment regulations.
General Account FAQs
How do I join the online portal?
You will receive a welcome email that provides you with a link to Shir Chadash’s ChaverWeb and a temporary password to access the system. Once you have logged in with your temporary password, you will be prompted to change your password to one that is easier for you to store and remember. If you have not received the welcome email, please contact the office to confirm your email address so that we may resend it to you.
You will be the only one that knows your password!
What if I forget my password?
Click on the Member Log-in icon in the right-hand corner of the ChaverWeb screen. At the bottom of the ChaverWeb Sign in box, you will see a prompt “Forgot your username or password?” Click on the prompt and you will soon receive an email from ChaverWeb with a temporary password. Enter the temporary password onto the log-in menu and you will be ready to go!
How do I change my password?
You may change your password at any time by clicking the “Change Your Password” button.
Who will have access to my account?
Our member database integrates with ChaverWeb to create a separate Family ID for each “family.” A “family” is composed of up to two (2) primary adults and any children so each family account may have up to two (2) usernames/email addresses. However, you will share one password.
Only the Primary Adults will have access to the account, even if the children are over the age of 18.
Why do I need to review my family’s demographic information?
It will be extremely helpful to the office staff if you would review all the information listed for your family to verify that it is complete and accurate. Only your personal input can assure that all of the information in Shir Chadash’s database is correct and up-to-date. Plus, you’ll be able to enter in data such as Hebrew names, Bar/Bat Mitzvah portions, hobbies, interests, davening abilities, emergency contacts and more!
Charges and Payments
How do I view my account charges and payments?
If you would like to see a list of recent transactions on your account, click the “Account Status” button. You can also click on the “Payments” tab to see recent payments we have received or to make a payment. Don’t forget to hit “Save” at the bottom of each page as you update!
Why don’t my changes or payments appear instantly after I have entered them?
Our member portal is linked to our member database. The systems will be synced each morning during the business week. Any changes you have made to your account may not be reflected until we sync our system the next business day. At times, there may be delays in syncing our two systems. If your changes are not appearing after a few business days, please contact the office.
Can non-members make online contributions or register for an event?
Yes! Friends who are not Shir Chadash members can use the Member Login link or follow the online donation link on the Giving Opportunities page, then click on the "Create a Guest account" link. They will need to register as a guest on our site to make a donation or register for an event.
