Welcome to
The Healthy Nudge
. Each month, we'll get you up to speed on the latest developments in policy-relevant health behavioral economics research at CHIBE. Want more frequent updates? Follow us on Twitter
@PennCHIBE
and visit our
website
.
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COVID-19: How CHIBE is making a difference
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A COVID-19 Chatbot for FAQs
A Penn team led by CHIBE's
Roy Rosin, MBA
, and
Kevin Volpp, MD, PhD
,
and a team from Google have created an AI
chatbot
to help answer common questions related to COVID-19. This chatbot helps
offload call volume from Penn Medicine’s phone lines to unburden our clinicians and shorten wait times for patients, while also making it faster and easier to find answers whether you’re a nurse managing the hotline or an anxious patient seeking accurate information. Soon, this chatbot will expand to assess symptoms and triage patients to make sure they are routed to the most appropriate clinical intake level
.
An open-source version of the chatbot will be made available to other health systems through Google for free.
COVID-19 Watch Monitoring Program
The
Way to Health
team created
COVID-19 Watch
, a way to monitor low to moderate risk patients at home more safely so that they do not need to present in person, nor have to have home care workers visit their homes. This program automatically checks in with patients who are self-isolating at home. Patients whose symptoms are concerning will be automatically escalated to receive clinical support allowing our clinicians to focus their attention where it is most needed.
CHIME Modeling Tool
CHIBE members were also involved in developing a modeling tool — COVID-19 Hospital Impact Model (CHIME) — that can inform preparations for capacity strain during the early days of a pandemic. Read more in
Annals of Internal Medicine
and this
LDI article
by Gary E. Weissman, MD, MSHP, and find the publicly available tool here:
https://penn-chime.phl.io/
.
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Behavioral economics and technology in cardio-oncology
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In this
JACC: CardioOncology
paper
,
Mitesh Patel, MD, MBA, MS
, a member of CHIBE's leadership team, and his colleagues look at how insights from behavioral economics and technology platforms can help change clinician decisions and patient behaviors to improve cardio-oncology outcomes.
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Using behavioral economics to improve adherence
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CHIBE Profile: Christianne Sevinc, MPH
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What is the Way to Health team working on right now to address COVID-19?
Way to Health is working on a variety of initiatives to support patient care due to the COVID-19 pandemic. Most notably this includes
COVID-19 Watch
,
which is a program that enables patients of low to moderate risk to be monitored at home, with escalation to hands-on care when necessary. The program seeks to reduce call center volume, decrease the risk of exposure for patients and health care providers, and offer patients peace of mind about their clinical status.
A version of this program called Pregnancy Watch has also been deployed and focuses specifically on soon-to-be mothers.
Way to Health is also powering remote registration across all emergency departments at Penn Medicine. This will enable emergency departments to quickly move and triage patients appropriately in anticipation of surges. In addition to this work, we are quickly scaling other existing patient monitoring programs to keep healthy patients safely at home.
What do you find rewarding about your work?
The cross section of technology and healthcare energizes me. As the product owner of a patient engagement platform, I’m the central gear that connects clinicians, researchers, developers and designers in the development of meaningful solutions that can improve health care delivery and help people make healthier choices in their daily lives. I love being involved in the design, creation, and execution of these programs that can help so many people.
What do you wish more people knew about the Way to Health platform?
Way to Health is an extremely powerful and dynamic tool. Individual researchers and clinicians may only tap the surface of our capabilities to cover their unique request for patient monitoring or research. For example, some people may know us as “just a text messaging platform,” while others refer to us as “kind of like RedCap.” The truth is that Way to Health is like a chameleon. We can adapt it to meet
so many different needs
.
Bill Hanson, Chief Medical Information Officer at Penn Medicine, recently
compared us to a Swiss army knife
.
The platform combines behavioral science strategies, a rules engine that supports algorithmic care, integration with biometric and other Bluetooth devices, texting chatbot and automated feedback, data collection through surveys, and communication with Penn Medicine’s electronic health record, just to name a few.
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Recessions and Health in the Time of COVID-19
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Friday, April 17
12-1 PM EST
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Society of Behavior Change Video Lecture
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April 27, 2-3 PM EST
The Society of Behavior Change will host a video lecture and discussion with CHIBE Director
Kevin Volpp, MD, PhD
, who will present on behavioral economics and health.
Access the lecture via the following information:
Meeting Number: 191 616 728
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COVID-19 Selected Media Coverage
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Selected New Publications
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