Dear Valued Customers
Bank of Saint Lucia recognizes the adverse impact of the ongoing Novel Coronavirus (COVID-19) pandemic on the livelihood of our customers. As such, the Bank has introduced a comprehensive programme of relief measures for affected personal, SME, commercial and corporate customers. These measures would include the following:
- Moratorium for up to six (6) months on all loans upon request
- Waivers for the next six (6) months on:
- Late fees on credit cards
- Late fees on loan repayments
- Debt Restructuring to be considered on a case by case basis
To facilitate the request for a moratorium, kindly contact your respective bank officer or send a secure message via our Complete Online Banking platform or email
covid19relief@bankofsaintlucia.com
COVID-19 is a true test of the resilience of our economies and communities, and we must therefore work together and make the necessary sacrifices to survive this global threat. In these times, access to financial services is critical, and we will do all that is possible to provide key financial services particularly the recommended electronic channels including ATM services, and Online & Mobile Banking.
The situation remains fluid, and as developments evolve, further updates will be provided. In the meantime, we urge that you continue to take all of the necessary preventative measures and continue to listen to the updates from the official sources, especially the Ministry of Health. As a reminder, if you or any member of your family experiences any of the symptoms of COVID-19, please follow the established protocol and contact the COVID-19 hotline 311 or your nearest medical facility. Please continue to stay safe. Best wishes from all of us at Bank of Saint Lucia. All the Bank YOU Need.
Medford Francis
Managing Director (Ag.)
