YOUR SINGLE SOURCE VOICE + IT EXPERTS |
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Award-winning, industry-certified, serving businesses for 35 years... CTS helps you take advantage of technology that moves you ahead. Every month we explore the latest in Voice, IT, Networks, Managed Services, Mobility and Collaboration.
Jeff Nolte, President
Call 800.787.4848 or Email
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Welcome to CTS... Thanks for your business! |
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American Chemistry Council - Washington, DC
Baltimore Hebrew Congregation - Baltimore, MD
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How MiCloud Connect complements Microsoft Teams |
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Mitel offers exceptional integration with Microsoft Teams to provide an easy-to-use Meetings solution with seamless click-to-dial, web and desktop functionality.
Key Benefits of MiCloud + Microsoft Teams
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Seamless user experience – No need to switch between different applications
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Easy Deployment – no additional hardware or software required
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Support different Teams platforms – supports Teams desktop, iOS and Android apps
Do your homework if you’re thinking about relying on Microsoft Teams as a standalone service…
It can be cumbersome to use and won’t support some of the core features many businesses depend on. For instance, when you need to physically move between your phones during a Teams call, the process with Mitel is elegant... just a 1-button push to move between your deskphone or smartphone. Things get much more complicated with Teams working alone... Click here to see how complicated it can be.
If you need customized features now, or in the future, you may run into some limitations with Microsoft Teams alone. Make sure you triple-check:
- Custom business app and CRM integration
- Quality of Service adjustments to ensure your calls sound their best
- Multi-location centralized answering
- Local and Long Distance Dial Plans – pay special attention to International rates
- Any hardware integrations where your phones control equipment in your business
Get the best of MiCloud and Microsoft Teams working together… Contact your local integration experts at CTS: 800.787.4848 or jnolte@ctsmd.us.
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Enabling Secure IP Infrastructure with NVT Phybridge technology |
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Annapolis-based St. Anne's Parish recently deployed an innovative IP Cloud security solution and IP cameras…
St. Anne’s Parish was able to:
- Accelerate IP security adoption.
- Allocate more of the budget towards devices and applications - and away from network infrastructure.
- Leverage existing infrastructure to avoid the high costs, risks, complexities, and disruption associated with rip-and-replace.
- Create a physically separate PoE network for the IP security solution to ensure a great user experience and incredible performance without compromise.
Need High-speed, Secure Connections?
At CTS, we have years of experience designing, installing, and supporting structured cabling and wireless solutions for our customers. Our infrastructure solutions encompass:
- Physical network planning and design
- Cabling from demarcation points, server rooms, between floors, and to the desktop
- In-building Cellular Signaling
- Wi-Fi in your office and across your campus
We design, deploy and manage cable and wireless products from leading manufacturers to deliver turnkey solutions that make connecting your business easy, secure and reliable.
CTS is ready to help your organization with its secure structured cabling and wireless needs. Contact us today: 800.787.4848 or jnolte@ctsmd.us.
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CTS inducted at Central MD Chamber of Commerce’s Hall of Fame Business Awards |
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We’re dedicated to supporting our local community and actively participate in chamber events and networking opportunities. After the challenges of the past year, we were delighted to receive this recognition from our business community peers.
Our own Tim Carey accepted the honor for CTS as Central Maryland’s Mid-sized Business of the Year!
Support your local chamber…
To learn more about our communications services and technology that can connect your business, contact CTS at 800.787.4848 or jnolte@ctsmd.us.
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See if Your Network & Internet can support VoIP Traffic with this Online Tool |
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When it comes to running real-time Voice (or Video) traffic on your infrastructure, you’ll want to make sure your network can support crystal clear calls and connections.
This online resource provides testing and some guidance on where things stand with your network… https://www.ucscore.com/
Need a more comprehensive assessment?
Contact CTS so we can work together on making sure your business is ready for VoIP, Cloud Voice, Video or other IP services: 800.787.4848 or jnolte@ctsmd.us.
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Connect with MiCloud Voice services, Collaboration tools & Call center capabilities |
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The past year has been tough… We’ve all had to navigate big changes and overcome unforeseen challenges, both as individuals and as businesses. One thing we’ve definitely learned is that the cloud remains a critical element of success.
Cloud is the way…
Cloud continues to be the way to rapid integration, relieving heavy administration, and providing a foundation to support a spike of online activities – whether making a hard pivot into online sales or managing an onslaught of support inquiries.
Built on Google Cloud and Compliant
Backed by Google Cloud's industry-leading reliability, security and scalability, MiCloud Connect delivers the highest uptime as well as SOC 2 and HIPAA compliance.
Easy to Use, Simple to Manage
The modern, intuitive user interface makes it easy for end-users and admins to get work done fast with single-click functionality, a seamless experience across devices, and real-time management.
Implement with Minimal Disruption
Clear expectations and timelines ensure a smooth transition, so you can make the switch quickly and confidently. The admin portal makes it easy to add functionality and upgrade permissions in real-time.
When your mission-critical communications depend on performance, reliability and security, MiCloud Connect is the right solution for your business.
Learn more about Mitel’s Cloud Services today. Contact CTS at 800.787.4848 or jnolte@ctsmd.us.
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3 Easy Ways to Solidify Your Customer Relationships |
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The pandemic has been a hard lesson for companies as they battle to stay afloat. Many have embraced (and even accelerated) digital transformation, finding new and meaningful ways to engage customers remotely. But people still want to feel connected, perhaps even more so than before.
So how can companies strengthen their tie with customers and create a personal experience in a predominantly digital world? Unified Communications technology makes it possible.
Here are three specific ways to leverage digital communications tools to solidify customer relationships - and your survival.
1. Know Your Customer
CRM integration with your communications system gives staff real-time access to information that can be used to create a memorable experience. As soon as a customer contacts your business, agents can see detailed customer data, ranging from past order history and previous communications. Agents can immediately jump into action, providing updates on recent orders and answering questions the customer may have before they even ask them. Many companies have this type of data available, but agents need easy access to it precisely at the moment the customer interaction begins.
2. Make It Omnichannel
Today the digital customer simply expects to be able to start a conversation with a chatbot and move to a live agent via chat or phone (depending on their preference) without having to repeat any of the information they already shared. Smart bots powered by Artificial Intelligence (AI) make this possible. They monitor communications between agents and customers (even if the conversation moves between channels) and provide guidance and training for the agent in real-time. Companies that truly embrace omnichannel will earn the attention (and repeat business) of digital consumers.
3. Personalize It
When agents have access to a full customer history, they can personalize the interaction and make customers feel appreciated and valued. With AI-powered virtual agents monitoring conversations and providing human agents with relevant information, issues can be resolved more quickly. Integration with other internal systems such as supply chain and logistics platforms allows agents to answer just about any question a customer may have. This individualized attention gives customers a sense of control in a time of constant change and uncertainty.
Powerful UC technology arms your business with the right tools to adapt to changing customer expectations and outperform the competition.
Let CTS help your business get to the next level. Contact us today: 800.787.4848 or jnolte@ctsmd.us.
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$250 reward for your sales referral! |
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Know someone who needs more mobility tools? Is grappling with a Remote or Hybrid Workforce? Is moving or looking for a new phone system? A friend who needs faster broadband or Wi-Fi? A business partner who wants to add Video Meeting tools?
Tell us about it... Just mention, "Newsletter Referral Program" when you make the referral - we'll take care of the rest. CTS rewards you with $250 when we get their business. And there's no paperwork hassle or hoops to jump through.
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CTS Highlights
35 Years
24 x 7 x 365 Service
One Stop Shop
Rapid Response
5,000+ Customers
Need Support
Contact us today!
800.787.4848
410.850.4848
301.621.1213
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