Patient Satisfaction Tip of the Week

Tip #16: Make sure everyone understands appointment time frames Sometimes patients can be a little too optimistic about when they can see you. In a survey of L.A. Care members, on average they expected to wait six days for a primary care provider appointment and seven days for a specialist appointment.  Help set patient expectations by informing them of their right to appointments within the Department of Managed Health Care’s time frames, including 10 days for a PCP and 15 days for a specialist appointment. Make sure your staff adheres to these DMHC timeliness standards as well, so that patients are accessing care in a timely manner.

Contact Us Have any patient satisfaction tips you’d like to share with the L.A. Care provider community?  Please let us know by contacting L.A. Care's Quality Improvement Department at quality@lacare.org , or let us know if you have any questions.

L.A. Care VIIP Program L.A. Care wants to help you in your practice and maximize your financial payout. If you represent an IPA practice or clinic, please share these tips with the providers in your network.   

L.A. Care’s Patient Satisfaction Tips of the Week are related to the Clinical and Group Consumer Assessment of Healthcare Providers and Systems (CG-CAHPS). Your CAHPS scores partially determine payouts for L.A. Care’s VIIP Program (Value Initiative for IPA Performance).

L.A. Care Health Plan , a public entity serving Los Angeles County

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