Conflict and Culture:
Impactful Ways to Resolve Conflict 

About the Workshop

When it comes to conflict in a work environment, HR professionals are often regarded as the conflict resolution expert in their organization.  As partners in dealing with workplace conflict, it is imperative that HR professionals and management work together to create an environment were conflict isn’t counterintuitive to a healthy organizational culture.  During this insightful and interactive workshop, HR professionals and management partners will engage in candid conversations about workplace conflict.  The participants will explore their individual conflict mode profile and how they tend to approach conflict based on their own personality characteristics.  The participants will use their new insights to practice selecting and engaging in conflict, including developing a plan of action for real-world application.  Prior to the workshop, registered attendees will receive directions to complete the Thomas-Kilmann Conflict Mode (TKI) instrument and the Myers Briggs Personality Indicator (MBTI^®).  Attendees will be provided with their individualized results during the workshop.  

Come learn about various conflict styles and engage in experiential activities to apply new insights about conflict resolution in a safe and neutral learning environment. 

Included in the Registration Fee:

• Earn 6.5 PDCs towards your SHRM recertification requirements!
• Earn 6.5 Recertification Credits towards your HRCI requirements! 
• Personalized TKI assessment report (added value!)
• Personalized MBTI Report (added value!)
• Continental breakfast, a light lunch, and an afternoon snack (added value!)

About the Presenter
Julie “Jaye” Williams is a Licensed Professional Counselor, a board approved LPC Supervisor (LPC-S), and a National Certified Counselor (NCC) in the state of Texas. She holds two master’s degrees in counseling and a bachelor’s degree in legal studies. She is also a Certified Myers Briggs Type Indicator® Master Practitioner and an approved human resources recertification provider for both SHRM and HRCI. 

Jaye has over 20 years of combined expertise in the fields of education, mental health and professional/organizational development.  Her diverse training and background in working with individuals equips her with a keen aptitude for adapting to her audience’s diverse learning styles and varied comfort levels.  Jaye has a passion for empowering individuals to achieve their absolute highest potential.  She strives to help every team member enhance their communication and collaboration competencies, resulting in a positive contribution to the overall welfare of the organization.