ISDH

INDIANAPOLIS —The Indiana State Department of Health (ISDH) today announced that a second Hoosier has died from COVID-19. The patient is a Johnson County adult over age 60 who had been hospitalized. No further information about the patient will be released due to privacy laws.
 
ISDH has received six new positive cases of COVID-19, bringing to 30 the number of Hoosiers diagnosed through ISDH, the Centers for Disease Control and Prevention (CDC) and private laboratories. The new cases involve residents of Lake (2), Franklin (2) and Marion (2) counties and will be included on ISDH’s online dashboard at https://www.in.gov/coronavirus/. The full list of counties with cases is included in the dashboard, which will be updated daily at 10 a.m. Cases are listed by county of residence.
 
Additional updates on the state’s response to the COVID-19 outbreak may be provided later today.

Our call centers are critical for ongoing service to members but also may be impacted by increased numbers of employee absences due to illness in employees, their family members, and school closings. However, we are prepared with a number of options to assure that a member’s ability to schedule necessary trips is not significantly impacted. Through deploying supplemental staff to take calls, routing calls among our five call centers, and utilizing our remote work capabilities we will minimize service delays.
 
Members are encouraged to schedule their trips through our easy to use Member Portal . It is a quick and secure way to schedule trips without needing to access a call center.
Likewise, healthcare facilities are encouraged to use the Facility Portal to quickly address scheduling and trip management needs.