Supply Chain Management News
November 2018
Dear Campus,
  
We would like to inform you of a few updates and important events coming soon. 
Please review the topics below and follow the links or scroll down for more information on each topic.  
 
This month's SCM News:
  • Upcoming BearBuy Downtime: Friday, November 9 to Sunday, November 11 and Friday, November 16
  • GE Services Promo
  • Procurement Tips
  • SCM Website Survey
  • New Shopper Information

If you have any questions, please contact the BearBuy Help Desk at 
510-664-9000 (options 1,2) or  BearBuyHelp@berkeley.edu   for immediate assistance.

Thank you for your continued support, 
Supply Chain Management
Upcoming BearBuy Downtime: Friday, November 9 to Sunday, November 11 and Friday, November 16
Friday, November 9 from 6AM to 2PM : BLU will undergo an upgrade and will be unavailable. When BLU is down, users are unable to login into BearBuy. 

Friday, November 9 from 6PM to Sunday, November 11 9AM : BearBuy will be unavailable due to Jaggaer 18.3 release upgrade.
 
Friday, November 16 from 6AM to 6PM : BFS will undergo Critical Patch Updates and will be unavailable. When BFS is down, we have to turn off access to BearBuy since user roles, transactions and COA validations are all dependent on BFS.
 
We understand how difficult this is for Campus users and we are investigating alternatives to provide access when BFS is down. Again, we apologize for this inconvenience. 

You can always find out Service Status by visiting the IST status page: http://systemstatus.berkeley.edu/

In the event of a true purchasing emergency, please contact your  Campus Buyer   for assistance prior to the scheduled outage.
GE Services Promo
20% off on your first GE service contract. Offer ends June 2019.

GE service contracts are designed to help you reach your goals and give you peace of mind. The GE service team has the most in-depth and up-to-date knowledge to set up, maintain, repair, and optimize your GE system. Work is always done by certi ed Field Service Engineers who are rigorously trained and tested on servicing GE products.

GE service contracts help you:
• Control costs and minimize downtime
• Increase laboratory productivity
• Maintain peak performance
• Extend the life of your system
• Enable traceability via visit records
• Ensure implementation of the latest factory developments

For Questions please contact UC Berkeley Service Specialist Jillian Woodward at jillian.woodward@ge.com or call 774-843-3938
Procurement Tips
Who is my department's assigned Buyer?
If you are unsure of where to start with your purchasing transaction, Contact your Buyer for assistance by using your Org Node and department name to find your assigned Buyer in this matrix .
 
Order Status
If you need help finding out the status of your order in Bear Buy, you can reference the SCM website for guidance on how to look up the status of your orde r .  Your SCM assigned Buyer will not receive the requisition until it has been approved by the department Org Node approver.
 
Expediting an order
If an order warrants expedited handling, please change the priority on the requisition to "urgent". If you have already submitted the requisition, please provide the requisition number in your email and contact your assigned Buyer .
 
SCM service level turn around times
Urgent requests will be handled on a first in, first out basis. Standard turnaround time (Service Level Agreements) for purchase and contract types are available on our  Service Level web page . Please be aware that contract negotiations with suppliers can cause delays.
 
SCM Website Survey
We would love to hear your feedback on our website. Please take some time to take the following survey
New Shopper Information
Below are links to the BearBuy website, instructional aids, training courses and how to create Service Now tickets for BearBuy related issues. You can also find information on the left side bar of the BearBuy home page.

This link will direct you to the BearBuy Homepage. Take note of the main image because this is a high level view of a BearBuy transaction workflow. Additionally, the BearBuy Website is a hub for numerous links such as the   Roles & Responsibilities   tab that defines the various types BearBuy Users.

This link contains numerous BearBuy training materials. Feel free to click on the various videos and guides as you explore the intricacies of BearBuy.

Whether you are an experienced BearBuy shopper or new shopper, it is always great to have a face-to-face training with a designated BearBuy trainer. Review the list of dates for the "Basics for Shoppers training" and choose a date that fits your schedule. We look forward to meeting you and answering your questions.

If you have any problems or issues related to BearBuy you can contact the help desk and submit a Service Now ticket.

Links:
https://supplychain.berkeley.edu/campus/bearbuy
https://supplychain.berkeley.edu/campus/bearbuy/roles-responsibilities
https://supplychain.berkeley.edu/campus/bearbuy/instructional-resources
https://supplychain.berkeley.edu/campus/bearbuy/training-courses
https://supplychain.berkeley.edu/campus/bearbuy/bearbuy-help-desk