Dear Partners,

The world has changed so dramatically since our last Newsletter and the priorities in our lives are clear and top of mind.

First and foremost, our thoughts and prayers go out to all those that have been affected by this situation. We also extend our sincere and heartfelt gratitude to the selfless efforts and sacrifice made by our health workers and authorities to steer us through this.

In the Aviation and Tourism industry, the challenges have been unprecedented. We realize that air travel will be the least of people’s thoughts, but for our part, we wanted to reassure you that the Safety and Security of our customers remain of topmost concern. Whilst closely monitoring the guidelines set by the Tanzanian authorities and WHO, we are increasing our own vigilance, including ramping up hygiene and cleanliness standards, of our facilities and aircraft.

With regards to our Cancellation Policies , we want to reassure you that we will remain flexible on our commercial policies so that you can have the peace of mind when making any travel arrangements into the region.
SCHEDULED FLIGHTS
  • In line with our current policy, for amendments and cancellations made up to 48 hours prior to departure, no penalty will be charged. Payments will be refunded in full on request (less any applicable administration fees) or held on account for use on a future booking.
  • For amendments or cancellations made within 48 hours of departure, 100% of the total cost for the canceled sectors will be charged.
  • Up to 48 hours prior to departure, customers can also choose to postpone their travel for up to 12 months, with no penalty. If there is a difference in fare (depending on seasonality), we will honor the fare at which the travel was first booked.
  • The above policy applies to Coastal operated flights ONLY. All flights booked through Coastal with other operators will be subject to the amendment and cancellation policies applied by them.
PRIVATE FLIGHTS
  • For amendments or cancellations made up to 14 days prior to departure, no penalty will be charged.
  • For amendments or cancellations made between 2 and 14 days prior to departure, 20% of the total cost of all flights for the booking will be charged (or the deposit charged at the time of the booking).
  • For amendments and cancellations made within 48 hours of departure, 100% of the total cost for the canceled sectors will be charged.
  • Up to 14 days prior to departure, customers can also choose to postpone their travel for up to 12 months, with no penalty. Postponements received between 2 and 14 days prior to departure, will attract a 20% penalty. If there is a difference in fare (depending on seasonality) we will honor the fare at which the travel was first booked.
  • The above policy applies to Coastal operated flights ONLY. Where flights have been sub chartered to other operators, the amendment and cancellation policy of the other operator will be applicable.
GENERAL
  • For guests who have booked with a travel agent, please inform your agent of your intent to amend or cancel your booking as soon as you are able.
  • For guests who booked directly online through www.coastal.co.tz, you are kindly advised to send cancellation/amendment requests to reservations@coastal.co.tz
  • Please be sure to receive a confirmation in writing from us for all amendments or cancellations. If we have not confirmed the amendment or cancellation within 24 hours, please resend your request until you receive confirmation that it has been received and actioned.

We thank you for your patience and understanding, as we deal with the large volume of contacts being experienced currently.

The policy above is applicable for bookings done before 16th March 2020 with travel dates up to 16 th May 2020, subject to revision as necessary.
It is very difficult for us to predict when the situation will improve, so the more notice agents and customers can give us of future travel plans or cancellations, the more we can make informed decisions for our business and ride through this storm together. We will continue to monitor the situation and provide updates as appropriate.

As I close off, thank you for your enduring and continued partnership. We wish you all good health and know that “this too will pass” .
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