Do Your Own Patient Survey | Tip of the Week

Patient Satisfaction Tip of the Week

Tip #14: Let patients know a satisfaction survey will be worth their time

We talked about comment cards last week, but you might want to try a formal survey.

Surveys are easy to ignore, so it’s important to take extra steps to let patients know that their opinion matters.

Ask staff to help you tell patients that you’ll use the feedback to make the office visit better for everyone.

Post a flier in your waiting room that lets patients know that if they receive a survey about the visit, to please fill it out so that you can make improvements.

After the survey is complete, consider posting a flier in your waiting room that thanks patients for taking the time to participate.

Follow through on survey results, so that patients see improvements.

Have any patient satisfaction tips you’d like to share with the L.A. Care provider community?

Please let us know by contacting L.A. Care's Quality Improvement Department at quality@lacare.org , or let us know if you have any questions.

L.A. Care VIIP Program

L.A. Care wants to help you in your practice and maximize your financial payout. If you represent an IPA practice or clinic, please share these tips with the providers in your network.

L.A. Care’s Patient Satisfaction Tips of the Week are related to the Clinical and Group Consumer Assessment of Healthcare Providers and Systems (CG-CAHPS). Your CAHPS scores partially determine payouts for L.A. Care’s VIIP Program (Value Initiative for IPA Performance).

L.A. Care Health Plan , a public entity serving Los Angeles County