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Relevant New and Information for New Avenues Employee Assistance Program and Midwest Behavioral Health Network Providers
March |2020
EAP Member Experience
New Avenues is please to share our 2018- and 2019-Member Experience Survey results. We’re committed to maintaining a high level of client service and member satisfaction. Our EAP provider network provides a vital role in these results and we appreciate your commitment in delivering the best possible care for our members.

Supporting Members through the Coronavirus (COVID-19)
Reimbursement for Telemental Health Services
Telemental Health can bridge the gap for those providers and patients who can't or prefer not to leave their homes to attend scheduled sessions. Now might be the perfect time to review your Telemental Health procedures and capacity to provide secure video conferencing services in your practice.

  • Check with your payers to verify if they'll approve reimbursement.
  • Review your malpractice policy to ensure coverage for Telemental Health services.
  • Verify that your equipment is in working order and the programs you will be using are HIPAA compliant.
  • For more information, see the NASW's technology standards for guidance.

When billing New Avenues for Telemental Health services please use Place of Service code 02 in
box 24 B on the standard CMS1500 form.
Do you have the capacity to provide Telemental Health Services at your practice?
Yes
No
Screening for Suicidality
New Avenues has seen a significant rise in the number of members accessing their EAP benefit with thoughts of suicide. This increase has prompted diligence in screening for risk during our EAP intake process. Members expressing suicidal ideation are connected to one of our clinical care managers for additional screening and intervention. This intervention may be a referral to a local Emergency Room or arranging an immediate appointment with one of our network providers for an assessment and screening. We know that there is anxiety around treating suicidal people, but there are new standards of care and tools available to incorporate into your practice. Attached is the APA Quick Reference Guide in assessing and treating suicidal behaviors. Providers are encouraged to call New Avenues and speak with one of our care managers to staff concerns regarding one of our members.

American Psychiatric Association (APA) Quick Reference Guide for Assessing and Treating Suicidal Behavior.
As reported by the CDC's NCHS Data Brief No. 330, released November 2018. Suicide ranks as the fourth leading cause of death for people ages 35-54, and the second for 10- 34-year-olds. It remains the 10th leading case of death overall

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