CS Week | April 8 - 12, 2019 | Phoenix Convention Center | Phoenix, AZ
|
|
CS Week Opens Registration in November
|
|
|
|
Conference 43 attendee registration fee includ
es admission to breakfasts and keynote speakers’ presentations, Exhibit Hall luncheons, CS Week Conference workshops and all social and networking functions including, but not limited to: Exhibit Hall receptions and the perennial favorite – Thursday Night’s CS Week Special Event.
*
To quality for this Tiered Pricing discount, utilities must register all attendees on the same date. Learn more by emailing
Julie Shankles
, Registration Manager, or calling at 903-893-3214 or 903-821-8631, Monday – Friday, 8:00 am – 5:00 pm CST
|
|
CONFERENCE 43 REGISTRATION FEES*:
|
|
|
|
SYNERGY GROUPS REGISTRATION FEES*:
COMPLIMENTARY - VENDOR SOLUTION
$349 - BUSINESS PROCESS
|
|
|
|
COLLEGE REGISTRATION FEES*:
$349 -
COLLEGE WITH CONFERENCE REGISTRATION
$595 - COLLEGE ONLY
|
|
Book Early and Stay Close to the
Phoenix Convention Center
April 2019 may seem a long way off, but CS Week has already designated three downtown Phoenix hotels for
#CSWeek2019
! After completing online registration, attendees can select and book hotel accommodations and ensure they are situated within walking distance of the Phoenix Convention Center, the site of all nine CS Week venues. The three hotels share the same nightly rate.
Questions about registration or accommodations? Email
Julie Shankles
or call her at 903-893-3214.
|
|
|
|
Hyatt Regency Phoenix
122 North Second Street
Read more
about the Hyatt’s amenities and services.
|
|
Renaissance Phoenix Downtown
100 North First Street
Read more
about the Renaissance’s amenities and services.
|
|
|
|
|
Sheraton Grand Phoenix
340 North Third Street
Read more
about the Sheraton’s amenities and services.
|
|
Utilities United Against Scams Wins
2018 Fraud Fighter Award
|
|
Congratulations to Utilities United Against Scams (UUAS) for recently winning The Fraud Fighter Award presented at the Toll-Free User Summit hosted by Somos, Inc., in Las Vegas on October 10.
As a charter member of UUAS, a consortium of more than 100 U.S. and Canadian electric, water and natural gas companies and their respective trade associations, CS Week is proud to recognize this grass-roots organization for its efforts to protect the public from fraudulent activities and impostor utility scams.
Read more
...
|
|
Strength in Numbers: Join the Efforts to Eradicate Utility Scams
Everyday, unscrupulous scam artists are ripping off utilities and defrauding customers. Utilities United Against Scams (UUAS) was born several years ago by utilities who realized they needed to strengthen and synthesize their separate efforts by sharing experiences, educating the public and dedicating themselves to combating imposter utility scams. UUAS provides a forum for utilities and trade association to share data and best practices, all aimed at working together to implement initiatives that inform and protect customers.
|
|
3
rd
Annual National Utility Scam Awareness Day: November 14, 2018
|
|
Additionally, UUAS, in cooperation with its utility trade partners, has planned a whole week of information and awareness-building, called “7 Scams in 7 Days.”
Check out the high-level plan:
|
For more information about UUAS and to access resources already created for the “7 Scams in 7 Days” campaign, please contact Shawnna Ansley at
sansley@csweek.org
|
|
SUNDAY, November 11:
Introduction of the Week: Common Scams
MONDAY, November 12:
In-Person Scams: Shut the Door on Scammers
TUESDAY, November 13:
Small Business Education: Partnership with FTC Small Business Operation Main Street
WEDNESDAY, November 14: UUAS Awareness Day
Phone Scams: Hang up on calls and watch out for phishing attempts from crooks
THURSDAY, November 15:
Internet Scams: Delete Deceptive Emails
FRIDAY, November 16:
Scams on the rise: International scams; Technology-focused scams, Bitcoin/cryptocurrency scams, etc.
SATURDAY, November 17:
- Summarize the Week
- Encourage Engagement with UUAS
- Provide Resources
|
|
Register Today to Attend the November Webinar
|
|
|
|
Date/Time:
November 13, 2018
2:00 pm – 3:00 pm Eastern
Speakers:
Lisa Nugent,
Customer Service Manager
,
Anaheim Public Utilities
Hear how Anaheim Public Utilities implemented Mobile Workforce Management (MWM) with measurable benefits to both
employees and customers.
- Understand MWM service offerings improving both workforce efficiency and effectiveness;
- Develop employee buy-in and benefits to customers; and
- Hear benchmarking results from utilities.
|
|
Perhaps You Missed this Recent
CS Week 311 Webinar?
|
CS Week 311 Shines a Spotlight
on the City of Knoxville
Presented by:
Russ Jensen
,
311 Director
, City of Knoxville
Did you know the City of Knoxville was the 2018 311 Award of Excellence Finalist? Hear their director explain how they achieved this coveted distinction.
There are dozens of recent and past webinars that call center professionals can use anytime to spice up staff meetings or spur thinking outside the box. Click on the title above or
Webinars
to view this and dozens of on demand webinars.
|
|
CS Week’s Expanding Excellence Awards Have E-X-P-A-N-D-E-D!
Its logo exemplifies this prestigious and proud venue – the CS Week Expanding Excellence Awards recognizes and showcases “stars” in the utility customer service/supporting IT arena. Four company awards are granted to large and small utilities annually. Click each star to learn about award criteria and
download
this year’s award application.
|
|
CS Week 2019 marks the launch of two new individual awards:
Distinguished Leader
and
Rising Star
. A selection panel will review applications and award one, none or multiple awards annually.
|
|
The Expanding Excellence Awards -- four company award categories plus two individual award categories -- are now open for the 2019 Awards season. Submission deadline for all awards is
January 7, 2019
. For questions, please email
EEA@csweek.org
,
Expanding Excellence Awards
Manager, or call her at 903-821-8647.
|
|
Hard Question: What Drives CS Week Attendance?
Easy Answer: Content
When asked why they attend CS Week, survey respondents consistently answer with the same seven-letter word: Content.
CS Week’s Planning Committee and other advisory committees are busy this fall identifying and securing speakers and panels to present Conference Workshops and participate in Synergy Groups next April in Phoenix. Read about preliminary plans for
Workshops and see what’s ahead for
Synergy Groups.
|
|
Scouting Future LeadNext Candidates
|
|
LeadNext is a leadership coaching and operational training partnership between utilities and CS Week. Utility supervisors/ managers capable of assuming greater responsibility and taking on future higher roles, along with their executives who will support them through the 13-month program, are invited to
Read more
.
Four LeadNext coaches, respected retirees who enjoyed prestigious careers in large utilities, steer monthly LeadNext webinars, engage participants in meaningful, transferrable discussions about the Customer Experience Lifecycle and share their experiences and leadership insights.
Want more information or have questions about getting started? Email
Lisa Collins
or call her at 903-821-8675.
|
|
The annual
LeadNext nomination process
is
open now and closes February 28, 2019.
|
|
Sponsors and Exhibitors are Stepping Up
|
|
|
|
CS Week is thrilled with this early engagement and consistent support. Their sponsorship helps make CS Week a destination conference every year. Sponsorship opportunities are still available.
Check out the interactive 2019
Exhibit Hall
map and be sure to look at it again next week and next month to see which vendors are exhibiting. Each week, vendors are signing up for Exhibit Hall booths and planning their set up, swag and private demonstration opportunities to engage utility attendees beginning Tuesday afternoon through Thursday during CS Week 2019.
|
|
Email
Gail Farmer
, CS Week Exhibitor/Sponsor Manager
or call her at 903-893-3214 to discuss remaining sponsorship opportunities that reinforce your company’s mission and be sure to reserve booth space early in the 2019 Exhibit Hall for prime locations.
|
|
Closing and Opening: CS Week 311 Reaches Out to Customer Service Center Professionals
|
|
The CS Week 311 leadership committees would like to sincerely thank all those who submitted abstracts to be reviewed and selected for the 2019 ENGAGE311 boutique conference. The Call for Presentations is now closed. Throughout the coming months, this venue’s planners will sharpen and hone an agenda packed with interesting topics and dynamic presenters.
The saying goes, “When one door closes, another opens.” That’s a true statement for CS Week 311’s Award of Excellence too. This annual award recognizes one centralized government customer service center that has consistently demonstrated a customer-focused approach to improving local government.
Download
the Award application and complete it soon. Submissions are now open and will close
January 11, 2019
.
Amber Wiens
is the CS Week 311 Manager. Call her at 903-821-8721 or click her name to launch an email with your question.
|
|
|
Focus on Phoenix
Just like a camera with its lens, aperture, flash, memory card and shutter, CS Week 2019 promises to focus on customer service in Phoenix, capturing important memories and delivering industry insights and trends. Phoenix Convention Center is the location of CS Week 2019 and Conference 43.
Registration information and hotel accommodation links are currently being finalized. Look for specifics in Fall
Newsline
and upcoming monthly
eNews
editions.
|
|
|
|
Phoenix, the capital of the state of Arizona, boasts a population of over 1.6 million residents. “Cotton, cattle, citrus, climate, and copper were known locally as the "Five C's" of Phoenix's economy. These industries remained the city driving forces until after World War II, when high-tech companies began to move into the valley and air conditioning made Phoenix's hot summers more bearable.
Nicknamed the Silicon Desert, Phoenix and the surrounding area do not observe Daylight Savings Time. The city averages approximately 300 days of sunshine each year, receives scant rainfall and typically reaches temperatures of 85 degrees during a typical April. No promises, but it should be a comfortable weather week during Conference 43.
(
Source
: en.wikipedia.org/wiki/Phoenix,_Arizona)
|
|
CS Week | 903-893-3214 | info@csweek.org | csweek.org
|
|
|
|
|
|
|
