• Disconnections suspended 

• Waiving new late payment thru May 1, 2020

• CUSTOMER SERVICE (800) 334-7661 | Mon - Fri 7am -7pm

• Safety comes first – We are rescheduling non-emergency appointments and will reach out to our customers at a later time to reschedule.

• Shutoffs suspended – We suspended shutoffs for residential and business customers, unless unsafe conditions exist, to ensure the safety of our customers and employees. This is effective until this health crisis is behind us.

• Late payment charges waived – We understand that some of our customers will face financial hardships due to the spread of COVID-19. We are now waiving new late payment charges.

• Bill payment arrangement options and financial assistance – If customers are having difficulty paying their bill, we will work with them to arrange a payment plan or discuss financial assistance options. Customers can find additional information on our website

• CUSTOMER SERVICE (866) 556-6001

• Xfinity WiFi Free For Everyone: Xfinity WiFi hotspots across the country will be available to anyone who needs them for free – including non-Xfinity Internet subscribers. For a map of Xfinity WiFi hotspots, visit www.xfinity.com/wifi. Once at a hotspot, consumers should select the “xfinitywifi” network name in the list of available hotspots and then launch a browser.

• Pausing Our Data Plan: With so many people working and educating from home, we want our customers to access the internet without thinking about data plans. While the vast majority of our customers do not come close to using 1TB of data in a month, we are pausing our data plans for 60 days giving all customers Unlimited data for no additional charge.

• No Disconnects or Late Fees: We will not disconnect a customer’s internet service or assess late fees if they contact us and let us know that they can’t pay their bills during this period. Our care teams will be available to offer flexible payment options and can help find other solutions.

• Internet Essentials Free to New Customers: As announced yesterday, it’s even easier for low-income families who live in a Comcast service area to sign-up for Internet Essentials, the nation’s largest and most comprehensive broadband adoption program. New customers will receive 60 days of complimentary Internet Essentials service, which is normally available to all qualified low-income households for $9.95/month. Additionally, for all new and existing Internet Essentials customers, the speed of the program’s Internet service was increased to 25 Mbps downstream and 3 Mbps upstream. That increase will go into effect for no additional fee and it will become the new base speed for the program going forward.

• News, Information and Educational Content on X1: For those with school-age students at home, we’ve created new educational collections for all grade levels in partnership with Common Sense Media. Just say “education” into your X1 or Flex voice remote. To help keep customers informed, we also have created a collection of the most current news and information on Coronavirus. Just say “Coronavirus” into your X1 or Flex voice remote.

Essential Services

• Movetastic is hiring movers and drivers.
• New City Movers is now hiring.
• Domino's Pizza is hiring drivers.
• Papa John's is hiring drivers.
• Vivid Seats is hiring customer support specialists.
• Amazon is hiring for a number of Chicago positions.
• Mariano's/Kroger is hiring for a number of different stores.
• Jewel-Osco is now hiring.

Additional Opportunities

• Search for Chicago Transit Authority career opportunities
• Search for Chicago Public School career opportunities
• Search for Cook County Government career opportunities
• Search for City of Chicago career opportunities
• Search for Chicago Park District career opportunities

Alderman Coleman and the 16th Ward Office has no jurisdiction over the hiring process for any of the employment opportunities listed in this newsletter.

The information contained in this email is intended to be informative as a constituent service only.

Illinois Deparment of Employment Security

Unemployment insurance is a state-operated insurance program designed to partially replace lost wages when you are out of work. Like fire, accident, health, and other types of insurance, it is for an emergency, such as when you are temporarily or permanently out of a job, or if you work less than full time because of lack of work.

Assuming that you meet all eligibility requirements, this program ensures that you will have some income while you are looking for a job. You may receive up to 26 full weeks in a one-year period, depending on when the claim was​ established. Unemployment insurance, however, cannot and does not protect you against wage losses while you are absent from work due to illness or while you are idle by choice.  For more information visit IDES .