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ITIL  |  DevOps  |  Agile  |  Process Design |  VSM | VeriSM
Classes are filled with interesting dialogue, exercises and even laughter. We don't train solely to pass the exam; we focus on learner understanding & retention.
Webinar: Ask Me Anything (AMA) - Lean Edition
It’s been said that where there is demand there is a value stream. It seems you can’t visit an IT website these days without reading about the importance of value stream management. As Agile , Lean and DevOps practices accelerate our ability to satisfy customer demand, it’s important that ITSM professionals understand the relationship between value streams and processes.
Join Mike Orzen, author of  Lean IT  and The Lean IT Field Guide and Donna Knapp, author of  The ITSM Process Design Guide , for a conversation about value streams and the benefits of incorporating Lean thinking into our continuous improvement efforts. Mike and Donna will set the stage and then ‘open up the mics’ for your questions about anything related to value streams and value stream mapping.
Public Classes of Note
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Be among the first certified GLOBALLY
Read more below
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ITIL 4 is coming! 
We are #InTheKnow and #ReadytoGo 

As you are probably aware, since 2003 ITSM Academy has developed all of our own courseware in-house. From ITIL ® v2/v3/2011 Foundation through Managing Across the Lifecycle (MALC) and onto the newest course in the ITIL Scheme - 

ITSM Academy is proud to announce, our first ITIL 4 Foundation class has been scheduled in our virtual classroom (you log in with the instructor and all the other learners) on February 12-15. Special pricing in place until 12/31/2018.

Be among the first GLOBALLY to earn this certification.

Have questions? Interested in learning about licensing our courseware?
Send us an email , call 954-491-3442 or use the chat on our website .

After 15 years of developing and training in ITIL, we are uniquely prepared to guide organizations in their continuous improvement efforts as we transition from ITIL v3 to ITIL 4 and adapt Service Management practices in support of DevOps and Agile. #3to4Guides
HELP US HELP YOU!

In the new scheme (image below) there will be multiple Managing Professional and Strategic Leader courses available.

Have your voice heard!
Click here to complete a 1 question survey about how you recommend we prioritize our roll out schedule.
DevOps
Skills Survey
Upskilling: Enterprise DevOps Skills Report Survey

"We can’t do this without you.”
Using data science coupled with qualitative analysis, The DevOps Institute's (DOI) goal in fielding the report is to provide tangible insight into why and where IT practitioners, managers, leaders and business stakeholders should focus their efforts in growing personal and organizational skills portfolios. And if 20 or more from any organization complete the Upskilling: Enterprise DevOps Skills Report Survey @devopsinst will provide an org snapshot at no cost .

Help us help the entire #DevOps community.
This Month's blog posts also include key takeaways from learners / instructors in our DevOps Foundation and DevOps Leader classes and "why I am excited to attend" DevSecOps (DSOE), and CDA. READ POSTS
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