Eden I&R
April 2021 E-Newsletter
Alameda County is now Vaccinating:

Alameda County residents, ages 16+
(Johnson & Johnson and Moderna vaccines are only approved for 18+)

Vaccine information:

Appointments Available Today (Thursday, April 29):
There are vaccine appointments available TODAY 4/29 (& tomorrow 4/30) at the Oakland Coliseum. These appointments are DRIVE UP ONLY. Sign up at https://myturn.ca.gov/ or call 1 (833) 422- 4255.
Alameda County Covid‐19 Vaccine Attitudes Survey

What do you think about the Covid-19 vaccine? Fill out this brief (8-10 minutes) survey for the Health Care Services Agency to help develop effective health promotion and education materials. The survey is for the general public and will be open through mid- May. Information collected is anonymous.
Please follow the survey links below to participate.
We're Hiring - Join Our Team

Mobility Manager - Eden I&R seeks a Mobility Manager to coordinate and promote transportation-related services for seniors and people with disabilities in Alameda County. They will support the dissemination of transportation referral information through 211 and supervise staff who schedule subsidized curb-to-curb rides for eligible seniors and persons with disabilities through Transportation Network Companies like Uber and Lyft. This is an exciting opportunity to help lead the development of our newest program area. Click here to learn more and apply.

Phone Transportation Resource Specialist - Eden I&R is hiring a Phone Transportation Resource Specialist to connect people with resources by scheduling subsidized curb-to-curb rides for eligible seniors and persons with disabilities through Uber and Lyft. This person will additionally be trained to answer 211 calls and provide needs assessment and referral, with a specialization in transportation-related resources. Click here to learn more and apply.
Behind on Rent or Utilities Because of Covid-19?

The Alameda County Housing Secure Emergency Rental Assistance Program (ACHS-ERAP) will help income-eligible households pay rent and utilities, both for past due and future payments. The federal Consolidated Appropriations Act of 2021 provides funding to support the program. Extremely low-income tenants and small landlords are among those being prioritized for assistance. For more information, and ways to apply for assistance visit: https://www.ac-housingsecure.org/ or call 211.  

For residents and landlords in Oakland go to:

For residents and landlords in Fremont visit: www.fremont.gov/keepfremonthoused
Free Tax Preparation

Get your taxes done right by an Earn it! Keep it! Save it! expert and maximize your refund! To make an appointment at one of the Bay Area locations, visit earnitkeepitsaveit.org. Online and in-person tax help is available. You can also call 211 for more information. You could qualify for more than $6,000 in refunds from the California and Federal Earned Income Tax Credits (EICT)!
The 2020 Tax Deadline for individuals has been extended to May 17, 2021 by both the state of California and the federal government.

Golden State Stimulus
California will provide the Golden State Stimulus (GSS) payments of either $600 or $1,200 total to families and individuals who qualify for the Cal EITC or file with an Individual Taxpayer Identification Number. All you need to do is file a 2020 tax return by October 15, 2021. Click here to learn more about who qualifies.
PG&E Medical Baseline Program

PG&E's Medical Baseline Program, also known as Medical Baseline Allowance, is an assistance program for residential customers who depend on power for certain medical and independent living needs. The program includes two different kinds of help:
1.) A lower rate on your monthly energy bill
2.) Extra notifications in advance of a Public Safety Power Shutoff
Click here to learn more about the program.
#MaskOn Alameda County

Covid-19 is still in our community. A snug-fitting mask is the safer fit. Keep yourself and your community safer by choosing a mask with multiple cloth layers that fits closely but comfortably, covering your nose, mouth, and chin. The little things make a big difference in helping us stop the spread of Covid-19.
Visit Covid19.ca.gov to learn more.
Caller Stories
An Oakland woman called seeking resources for her sister who was experiencing a mental health crisis. She stated she had called many different services that advised her to call 911, but she was looking for an alternative to calling the police. 211 offered this caller information on the Alameda County Behavioral Health Care Services – Crisis Response Program. To read additional call examples from the month of March click here.
211 By the Numbers - March 2021
211 Alameda County

6,523* conversations handled

7051 referrals provided


*Includes 956 calls for Covid-19 testing and vaccine appointment scheduling.
Demographics

69% female

20% single mothers with minor children

53% Living with disabilities
Conversations handled reflects both calls and two-way texts to 211.
Average Call Length

4:33 minutes
Average Wait Time

2:44 minutes
Services Database

163 agency record updates

390 program record updates
Housing Database

180 units added

1,622 records updated
"My experience with the 211 staff member was awesome. She gave me resources for housing. She was supportive, knowledgeable,
research-oriented, and very communicative. Thank you so much." 
AHIP (AIDS Housing Information Project)
AHIP (AIDS Housing Information Project) offers housing and human services resource referrals to People Living with HIV/AIDS via a designated phone line and through one-on-one, in-person assistance at clinics and AIDS Service Organizations.

In March AHIP completed 212 calls and 7 face-to-face meetings with clients, provided 649 housing referrals and 172 referrals to services. 5 site visits were also conducted and 2 clients were assisted with Coordinated Entry System navigation and document readiness. Since July 1, 2020, AHIP has provided assistance to 273 unduplicated clients.
March Outreach
27 community web-based meetings & calls attended

38,206 website page views

10,756 website sessions/visitors
Thank You to Our Partners
Partner Spotlight - California Smokers' Helpline

Eden I&R is proud to announce our partnership with the California Tobacco Control Program that launched Thursday, April 22!
Our 211 call center is equipped to connect callers and make referrals to the California Smokers Helpline (CSH) to help people begin their journey to quit smoking. Check out the smoking cessation programs at the link below:

1-800-NO-BUTTS | 1-844-8-NO-VAPE | 1-800-45-NO-FUME
“quit smoking” or “quit vaping” to 66819 | "dejar de fumar" o "no vapear" al 66819
Funder Spotlight -
California Department of Public Health

Eden I&R is grateful for funding from the California Department of Public Health to proactively identify and refer eligible 211 callers to the California Smokers' Hotline. This project is designed to increase awareness and use of existing free tobacco cessation services among low income individuals, who disproportionately experience high rates of tobacco use. The long term goals are to accelerate quitting behaviors and significantly reduce tobacco use.