Eden I&R
November 2019 E-Newsletter
2019 Annual Report Released

As we look back on last year, our hearts ­fill with gratitude for our generous donors and compassionate volunteers who work tirelessly on behalf of Alameda County's most vulnerable residents.  Click here  to read our 2019 Annual Report which demonstrates how Eden I&R makes a difference in our community.
Eden I&R Featured on Your Mark on the World

Eden I&R was recently highlighted on YourMarkOnTheWorld.Com as a nonprofit that "has mastered the art of doing a lot with a little."

Click here to watch the full interview with Executive Director Alison DeJung to learn how Eden I&R helps tens of thousands of East Bay residents every year and operates on a small budget to address some of  Alameda  County’s most pressing issues.
Disaster Preparedness Summit

Alameda County Voluntary Organizations Active in Disaster (ALCO VOAD) is hosting a free, all-day Disaster Preparedness Training for nonprofits and community based organizations December 2 in San Leandro.

Click here to learn more and register for this summit that can help you prepare yourself, your organization, and your community for a disaster.
211 Leadership Group Meeting

In early November Eden I&R's Executive Director Alison DeJung attended the latest meeting of the National 211 Leadership Group which was informative and inspiring. Thanks to the United Way of Greater Houston for hosting, and deep appreciation to the soon to be retiring CEO Anna Babin for her many years of leadership and advocacy on behalf of 211.
New Voicemail Option for 211

Callers to 211 Alameda County now have the option to leave a voicemail and receive a call-back if their wait time lasts more than a few minutes. This is just one of several recent improvements to 211's service. Callers also now have the option to text their zip code to 898-211 Monday-Friday from 9 am – 4 pm for fast referral information.
PG&E Planned Safety Power Shuttoff

In October our staff worked around-the-clock in 12-hour shifts in the county's Emergency Operations Center (EOC) to ensure we were able to relay the most current, vetted information back to the agency for 211 to disseminate to callers. The first activation of the EOC lasted for three 12-hour shifts which were covered by our Disaster Preparedness Coordinator and Executive Director. The second started the evening of Saturday, October 26 and went continually until the evening of October 28 and was covered by our Disaster Preparedness Coordinator and three different members of the management team who passed the baton every 12 hours. Pictured here are the agency's Deputy Director and Development Manager during their shifts. 
Thank You, Nhan Young

After more than 34 years at Eden I&R, Nhan Young is retiring from her role as Operations Director this month. Eden I&R extends its deepest gratitude to Nhan for her dedicated service. She started with the organization as the 911 Asian Languages Translation Supervisor, was promoted to 911 Translation Manager, and eventually became the Operations Director and After Hours Supervisor. The Eden I&R team wishes Nhan all the best in her retirement!
211 By the Numbers - October 2019
211 Alameda County

6,134 conversations handled*

7,384 referrals provided



Demographics

74% female

26% single mothers with minor children

57% Living with disabilities

*reflects both calls and two-way texts to 211
Services Database

507 agency record updates

368 program record updates
Housing Database

644 units added

1,776 records updated
" You guys are always helpful and very thorough.
Thank you very much for all your time and effort. "
Caller Stories
A Pleasanton woman called wanting to know information about the Planned Safety Power Shutoff.  She said her phone was getting ready to die. 211 was able to check her address and give her detailed outage information in her area, such as the start time, estimated restoration time, customers affected, cause, status and last update. We were also able to provide her with the location of a Community Resource Center where she could charge her cell phone. 

For additional 211 call examples handled in October, go here.
AHIP (AIDS Housing Information Project)
AHIP (AIDS Housing Information Project) offers housing and human services resource referrals to People Living with HIV/AIDS via a designated phone line and through one-on-one, in-person assistance at clinics and AIDS Service Organizations.

In October, AHIP had 13 in-person meetings and 104 calls with clients, and provided 121 service referrals and 422 housing referrals.
October Outreach
1,220 people engaged at events and fairs

17 community meetings attended

37,395 website page views
6,794 outreach materials distributed

5 disaster preparedness trainings held

6,126 website sessions/visitors
Thank You to Our Partners
Donor Spotlight - First Republic Bank

Founded in 1985 and headquartered in San Francisco, First Republic and its subsidiaries offer a range of banking services suited for individuals and businesses; as well as wealth management services, including investment, trust and brokerage services. First Republic specializes in delivering exceptional, relationship-based service and offers a complete line of products, including residential, commercial and personal loans, deposit services, and wealth management. In 2017, First Republic supported over 870 nonprofit organizations through charitable contributions, volunteerism, and other engagement. Eden I&R thanks First Republic Bank for its ongoing support of 211 Alameda County!
Referral Partner Spotlight - BANANAS

BANANAS mission is to partner with families and child care providers to raise happy, confident children. They offer child care referrals and resources to families with young children and child care professionals in the Northern Alameda County cities of Oakland, Berkeley, Albany, Piedmont, Emeryville, and Alameda. If you need assistance with paying for child care, contact BANANAS to see if you qualify for a subsidy program.
BANANAS welcomes families and child care providers to sign up for their parent education classes, professional development trainings, and playgroups held at BANANAS and out in the community. To sign up for workshops & trainings and learn more about their work, visit  https://bananasbunch.org/.