Dear Clients and Partners:
We, at MDM, are working diligently to keep up with this situation as it continues to evolve. We are seeing policy changes by the minute on an international scale, as well as here at home. The heath and safety of our team, our clients, our business partners and the communities in which we operate is our greatest concern, as we continue to monitor public health developments associated with COVID-19.
We want you to know that we continue to attend to clients' needs and assure you that we have business continuity plans and protocols in place to allow us to operate with as little disruption as possible.
You should know that:
- We can and do operate remotely and while things may take a bit longer than usual, we will continue to respond to your business needs.
- We have the technology to remotely support our clients and partners and to continue to service your accounts.
- We are moving rapidly to a distributed administration model, using teleconferencing and other remote administration management tools, as appropriate.
- We are limiting business travel and are monitoring our team members' personal travel and actively working to identify any health and safety risks.
- We have implemented and are regularly updating our workplace policies for our team to minimize risk and address their concerns.
We would also like to take this opportunity to inform you of MDM's paperless options:
- Pre-authorized debits (PADs) are an easy way of paying bills or transferring funds. If you remit cheque payment for your invoices and would like to switch to this convenient service, please contact our office to obtain a PAD Agreement.
- Plan members can submit claims online, through MDM's mobile app, via fax or email. Please share the attached Direct Deposit Application with your employees.
- Please do not hesitate to drop us an email [email protected] or call. We will do our utmost to ensure you get the information you need or the service you require in the most timely manner.
As always, we appreciate your business and wish you all good health.
The MDM Management Team
