Please be advised that ClinicalConnect is once again available for use, however data from the Ontario Laboratories Information System (OLIS), as well as Home & Community Care Services in south west Ontario (LHINs 1-4) isn't yet accessible - an update will be provided once these data sources are available.

This outage occurred due to extenuating circumstances created by a recent cyber event at Hamilton Health Sciences. No Personal Health Information or Personal Information, via any of the hospital-operated systems, including ClinicalConnect, was compromised. However, ClinicalConnect was taken offline as a preventative measure during this time and in part due to connectivity restrictions preventing access to some provincial and regional partner systems.

Please be advised that passwords of all users have been reset (excluding those who access the portal using ONE ID or their organization's (federated) credentials, or via the HHSC Domain - whose passwords have already been reset). These users have been contacted by email with instructions of how to change a new, supplied temporary password to one of their choice using ClinicalConnect's Self-Service Password Manager tool.

As mentioned in a previous email to users, we sincerely apologize for the inconvenience this unexpected event has caused. However protecting patients' privacy remains of paramount importance and as such the extended duration of this outage was necessary to ensure that there was no compromise of HHS' infrastructure.

Again, thank you for your patience and we appreciate your understanding.

Date and Time of Service Restoration: 2019/12/14 0100 hrs