Cathy has been working in a customer service capacity for the past year and was recently promoted to manager. In her role managing the customer service department, she spearheads the implementation of continuous improvement tactics to streamline the quoting process for custom quotes. An example of this is when Cathy and her team obtain accurate information such as the product specs and details from customers up front. The result is an expedited quote process and a reliable end result.
Cathy most enjoys interacting directly with customers and the exposure to various custom projects her role affords her. If you want to get on her good side, it's a little-known fact that she likes white chocolate Reese's pieces.
When not working, you'll find Cathy hiking with her border collie, Blue, or spending time with her husband, son, daughter, and flock of sheep.
