December 5, 2019
CLIA Annual Meeting
December 11, 2019 11:00am

CLIA members are invited to attend the telephonic CLIA Annual Meeting. You will hear about CLIA's efforts on your behalf and you can express your opinions.

Topics for discussion include a legislative update presented by CLIA's lobbyist from California Advocates and the announcement of the new executive committee and board of directors.

Contact bsinghallen@clia.org for directions on how to participate.
The Perfect Gift for that Impossible to Shop for Person in Your Life
We all have people of on our holiday gift list that are impossible to shop for. A CLIA Dollars for Scholars Sponsorship is the perfect present - your gift recipient will feel so good about your donation to a worthy hospitality student and that good feeling will continue beyond the holidays.

Make a donation of any size on behalf of your friend, relative or colleague and we will send the certificate via email or as a hard copy printed on resume quality paper. An accompanying letter will explain the details including the website URL : www.biddingforgood.com/CLIAdollars .
Donations of $100 or more will be acknowledged with a clickable logo on www.biddingforgood.com/CLIAdollars
We are happy to make the arrangements now so that your recipient will receive their gift in plenty of time for the holidays. Click here for a sponsorship form or you can call or email me to set it up.

Contact: Chris Middleton cmiddleton@clia.org or 925.478.0929
Napa Hoteliers Amplify Business Growth with Multiple SBA 504 Loans
TMC Financing Helps Family Secure $5.4M to Purchase Adjacent Properties
TMC Financing, a commercial real estate lender specializing in SBA 504 loans for growing businesses, recently helped hoteliers Vikas Patel, Chotubhai Patel and Tejal Patel, secure $5.4M in total project financing. The funds were used to purchase two hotel properties, the  Bel Abri Napa Valley Inn and  the Elm House Inn, both located in Napa, CA. By utilizing multiple SBA 504 loans, the Patel’s were able to obtain 80% hotel financing at a below market rate, fixed for 25 years.     

The Bel Abri and the Elm House are strategically located directly across the street from one another.  The Bel Abri is unique in that it combines modern style with inviting Napa charm. It includes contemporary décor, brand-new furnishings and beautiful artwork. Conversely, the Elm House has a more rural aesthetic. Through these two 504 acquisitions, the Patel’s can better accommodate their guests and manage the properties more effectively. 

Hotel industry’s 2019 sets up a very interesting 2020
Rising expenses and flagging performance metrics are likely to be driving forces for the U.S. hotel industry as it enters the next decade.

2019 is almost at an end. It has been another year of mostly “positive” revenue-per-available-room growth; another year to add to the longest bull run in the hospitality industry. So I thought it would be a good time to talk some numbers and look underneath the hood, so to speak, to understand where we stand.

Operations
Occupancy growth has flat-lined with 17 of the top 25 U.S. markets in decline. Of these, nine also show a decline in average daily rate.
Real ADR growth (factoring in inflation rate) has turned negative, down 0.5% for 2019 as of June, according to 12-month running data from  STR and the Consumer Price Index. STR is the parent company of Hotel News Now.

4 Quick Tips For Better In-Stay Surveys
by Zach

Service recovery is an important part of managing the guest experience. Let’s face it, no matter how hard you try, you can’t please everyone. Despite your best efforts, something might go wrong during a guest’s stay. The best way to turn that guest’s experience around, and prevent a negative review for your hotel, is through an in-stay survey.
In-stay surveys allow you to gauge how your guest’s stay is going while you still have the ability to improve it.

Beyond being good for your hotel’s reputation, it means you can delight your guests and create wonderful memories for them — something that all hoteliers love to do. But what’s the best way to structure your in-stay surveys to get the most value out of them? Revinate’s experts identified four ways you can make the most of your in-stay surveys.

We Appreciate Our CLIA Sponsors
CLIA Discount 20% on monthly fees
CLIA Discount 5% on Workers Comp and other discounts and benefits
CLIA Discount on credit card processing fees - property specific
CLIA Discount 50% on all eproducts
CLIA Discount: 10% discount on initial fee plus 67% discount from $21 to $7 per room per month subscription
CLIA Discount: Free Employee Handbook Review and 10% discount on legal services
CLIA Discount: 10% discount on legal services
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Donates 3% of all sales to CLIA members to CLIA Dollars for Scholars
CLIA Discount: 15% discount on Human Resource tools
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One Guest answering 3 questions in 10 minutes about California Hotels, Restaurants, Sports & Entertainment Venues, Travel and Tourism Markets
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Sacramento, CA 95814-3805