The first half of 2020 is now history. The last few months would certainly qualify as the most challenging that your credit union has had to navigate. We are very pleased though to state that your credit union has done well and has been here every day for our members. There has been many challenges due to COVID-19 and for the most part they still exist. Our members and staff have had to be flexible, cooperative and very receptive to change. This is why we prepare for the unexpected. For many years now, WV Central has been leading the way on electronic member services and the steps taken prepared us to meet the needs of our members.
We want to thank each of you for being so receptive to the electronic services. Members have accessed their accounts on-line, deposited checks electronically, paid bills on-line, used their debit cards, paid with Apple, Android and Samsung Pay and applied for new loans and opened new accounts by accessing the electronic offerings.
Members used our electronic loan applications at a pace never seen before. During the month of May, WV Central set a record for new loans when $16 Million was provided to members.
To Serve You Better – we want to be as organized and as responsive as possible to our members. To accomplish this we have instituted an appointment system for in lobby loans and account services. You can accomplish most everything by going on-line but if you need to come into one of our offices, please go to
www.wvccu.org
or call to set an appointment. This will allow us to provide the best service possible.
We continue to encourage those visiting the lobbies to wear a mask and to help us reduce risk. We are dealing with very challenging times, but we are working hard to meet the needs of all members. Please let us know if we can help.
-Mike Tucker, CEO
