We've Got News
Message From Ken
Lucky 17
Learning by Association
25 Years of Excellence
Client Spotlight
Se Habla Español
Get A $100 Credit on Your Invoice
Pass the Saltines
Message From Ken
Ken Goldenberg
Direct Line President
Ruth and Larry Goldenberg
Direct Line Founders
(Retired)
Direct Line Celebrates 39 Years of Excellence
As we move into our 40th year in business, I am so proud of our accomplishments. It has now been six years since our founders, Ruth & Larry Goldenberg retired and I took over 100% ownership. Our employee count has increased over 50%, and we have added a 2nd office in Stockton.

The thing I'm most proud of is, in an industry that traditionally has very high turnover, we have been able to keep ours down. We have accomplished this by providing fair wages, staying flexible to keep a good work/life balance and providing a comfortable positive work environment.

We just celebrated our day supervisor, Donna Brown's 15th anniversary with Direct Line. We now have four team members with at least 15 years tenure, and many more with 10+. Most are the leaders that the rest of our staff look up to each day and provide the continued guidance to keeping our service delivery standards high.

Although we started in 1979 servicing local medical offices, we quickly realized we would need to be a solution to all businesses. We have just launched our new site, EmployeeHotlines.com which will be promoting a growing sector of our business. Take a look and maybe we can add an employee call off line to the services we already provide to you.

Thank you for being a part of our organization and we will continue to provide the best solutions into the future. 

Best,

Ken
Ken Goldenberg, President
17 Years and Counting!
We did it again! Direct Line has been honored with the exclusive Platinum Plus Award of Excellence for the 17th consecutive year. This award is presented annually by the Association of Tele Services International (ATSI), the industry's Trade Association for providers of telephone answering and call center services.
Learning by Association Award
At the ATSI annual conference, owner and president of Direct Line, Ken Goldenberg was recognized by his peers for his willingness to continually share best practices and inspire learning throughout the industry. He was awarded the exclusive Learning by Association award. Ken was particularly moved when receiving this honor because it was his father and founder of Direct Line, Larry Goldenberg who created and implemented the sharing of ideas in the industry back in 2002.
Celebrating 25 Years of Excellence
Constance Masinga-Loville
25 Years of Service
Constance Masinga-Loville is responsible for all aspects of our quality control/assurance standards here at Direct Line. When she began her career with us, she started out as a call agent and then quickly moved up the ranks to Lead, PIC, Swing Supervisor, Skills Development Coordinator and is now our QC/QA Supervisor. She’s been instrumental in countless training process improvement initiatives and is our champion for building on our infrastructure of excellence. One of the main reasons Direct Line is the most awarded call center/answering service in California is due to her leadership and QC acumen. We are honored to have celebrated her 25 th anniversary with us this past August.
Client Spotlight
Since 2009, we’ve had the distinct pleasure of providing call center services for one of our order entry clients, Bullock and Jones . Here’s a little bit of their history on how they were founded and have grown into an exclusive menswear apparel brand.

In the spring of 1853, Frank D. Bullock and John Luther Jones became tailors to San Francisco gentlemen that had experienced new found wealth from the gold rush that began just a few years earlier.

Bullock & Jones has been offering the best in clothing and sportswear for over 150 years without interruption. With an emphasis on luxury fabrics and the finest in tailoring, the present selection of today's fashions offers a look that is current, yet timeless.

You’ll definitely want to browse through their website and start thinking about gifts for the upcoming Holiday season. 
Bilingual Answering Services Now Available
Did you know that Spanish is the second most spoken language in the United States? In fact, over 45 million residents speak Spanish as a first or a second language making the U. S. the third largest Spanish speaking country in the world.

By expanding the way your business communicates, you’re in a great position to serve even more clients by using our bilingual answering service / call center service.
Referral Bonus
Save Money by Referring
*Bonus awarded after your referral completes 60 days of service.*
Don't forget that if you refer someone that signs up for our Award Winning Answering Services, we will give you a $100 credit on your account. It's our gift to you.

For more information on our Referral Bonus, please email your account manager for details.
Pass The Saltines?
It's tailgating time! Get the party started with this delicious chili recipe that blends together beef, spices, tomatoes, and beans. Serve it up with cornbread and your favorite toppings and get ready for some football!