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"Throughout our lives, we have learned a variety of ways to help children as well as adults when they have strong feelings, thoughts or problems.
We want to be helpful, yet many of our responses actually make it more difficult for the person to express himself, make a decision or solve a problem.
When you read this list, you may feel like the rug has been pulled out from under you because so many of your regular ways of talking are now called roadblocks."
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