Submitting a Ticket:
There are three ways to contact the service desk for support,
- Log into the service desk system to create a service desk request. Select the area that best describes the help you need. *Note the fields on the form vary depending on the type of request. It is helpful to include screenshot attachments.
- Call (248)-209-2060
- LiveChat is available during business hours when a technician is available. You must be logged into the service desk system. You will notice a prompt in the bottom right-hand corner asking if you would like to chat with a technician. You will need to fill out the required pre-chat information.
Regardless of how the request was submitted, you will receive an auto generated email with a link to your issue. The issue will also be routed to the proper support staff, based on the information you provided in the request.
Service Desk Request Details:
>Click "
Requests
" in the menu bar to view your requests.
Note: any of your "Open" Ready Desk tickets will appear.
>Click a specific request to view its activity.
>Add a comment or attachment to the request.
