In this issue:
  • Version 10.0.4.0 Now Available
  • Off-Line Module Now Available
  • Help Desk Module - Coming Soon
Miracle Service Version 10.0.4.0 (SQL) is Here

The latest version of Miracle Service is now available by request.  Updated Mobile Field Technician Console & Customer Self-Service Portal included if licensed.



OFFLINE Mobile Field Technician Console

Now Available  

No wireless coverage? No worries. 

Technicians can take their jobs off-line before entering an area with no wireless coverage.
  • View and update all job details and capture customer signatures on completed jobs.
  • Syncs back with Miracle Service when back in coverage area.

*Additional $5/month licensing per technician applicable .
Help Desk Module
 
Designed for your in-house service desk team, this web-based module lets you efficiently manage your customer requests and follow-ups. 

New Features will Include:
  • Job ticket with start/stop/pause timer
  • Job Management board with Notes visibility
  • eMail integration
  • Personal Calendar view
Coming this fall.

Available Now - Version 10.0.4.0

Miracle Service
 Release Notes

Mobile Field Technician Console

Customer Self-Service Portal

Available Training Videos

Free to customers with a monthly or annual technical support Membership Plan. 
  • Mobile Field Technician Console  - v10 User Training Video
  • Getting Started
  • Service Basics  
  • Inventory Plus
  • Advanced Implementation

Registered Trademarks are property of their owners.