July 18, 2018  |  Issue 7  |  Volume 3

Unique Programs
Amerigroup Iowa Earns National Award for Health Care

A Managed Care Organization (MCO) that oversees Iowa's Medicaid program recently earned a national award of distinction for its access to health care for minorities with language or cultural barriers.

On May 10, 2018, Amerigroup Iowa received Multicultural Health Care Distinction accreditation from the National Committee for Quality Assurance. Amerigroup received a score of 95.5 percent out of 100 percent.

The Multicultural Health Care Distinction award recognizes providers that meet the NCQA's standards for culturally and linguistically appropriate services.

The program evaluates the effectiveness of an organization's product, product line or program based on five sets of criteria:
  • Collection of ethnic and language data.
  • Availability of language services.
  • Cultural responsiveness of practitioner networks.
  • Consistent improvement of culturally and linguistically appropriate services.
  • Reduction of health care disparities.
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Iowa Medicaid Contacts
Iowa Medicaid Provider Services
1-800-338-7909
IA Health Link Member Services
1-800-600-4441

1-800-464-9484
IA Health Link Provider Services
1-800-454-3730

1-888-650-3462
Dental Wellness Plan Member Services
1-888-472-2793

1-855-247-6262
Dental Wellness Plan Provider Services
1-888-472-1205

1-855-856-6262

Informational Letters
Informational letters are posted through the Iowa Medicaid Portal Application (IMPA) system and are available on the DHS website  here These letters communicate important policies and procedures for providers and their administrative staff. 

Iowa Medicaid Enterprise | [email protected] | dhs.iowa.gov
100 Army Post Rd., Des Moines, IA 50315