Photo: Genius Bar
Last month, DHS IT began staffing the Genius Bar, a one-stop-shop where staff members can receive immediate face-to-face assistance for a variety of tech needs. Each weekday from 9 a.m. to 4 p.m. (excluding a break from 12-1 p.m.), staff from any DHS office can visit the second floor of the Human Services Building to receive help with accounts, passwords, software, hardware, and mobile phones and hot spots. Genius Bar technicians can also provide updates on incidents submitted through the service desk.