Your Single Source Voice & IT Experts
June 2020 Voice & IT News
Award-winning, industry-certified, serving businesses for 35 years... CTS helps you take advantage of technology that moves you ahead. Every month we explore the latest in Voice, IT, Networks, Managed Services, Mobility and Collaboration.  
  
Jeff Nolte, President
Call 800.787.4848 or Email
Welcome to CTS...
Thanks for your business!
BCRI - Baltimore Crisis Response, Inc. - Baltimore, MD
PCI Strategic Management - Columbia, MD
Success Story… Supporting Healthcare providers as they battle COVID-19
When a mission critical local health system needed support, CTS was on-call, ready to respond 

When Governor Hogan’s initial stay-at-home orders went out, a local health system needed CTS to respond quickly. Grappling with the challenge of keeping their administrative staff safe while continuing to care for patients, they asked our team to mobilize 200 of their key personnel to work from home ASAP.

Our customer support team and technicians worked around the clock to coordinate licenses and deploy apps that would support our client's immediate need to extend office communications and collaboration tools to hundreds of smartphone and laptops. In addition, CTS deployed a Remote Call Center and Technology Help Desk supporting the Health system’s Central Billing office.

Kudos to our amazing team for their extraordinary efforts to connect our community's vital healthcare providers and administrators so they could continue their important work without missing a beat.

Whether your workforce is on-site, working from home remotely, or working a hybrid schedule of both, when it comes to supporting your essential people, our rapid response team can deploy and support the tools you need to stay focused and productive in uncertain times.

Contact us today: 800.787.4848 or jnolte@ctsmd.us .
Eliminate Busy Signals with Beacon Cloud Voice
Imagine being able to answer office calls from any location, using any device...

With CTS-powered Beacon Cloud Voice, busy retailers and offices can have calls rollover to virtual call paths, voice mail and other backup numbers – even a mobile phone – so customers never get a busy signal.

Call Management

Beacon Cloud Voice makes call management easy… Here are some of the many available call management features that will eliminate busy signals:

  • No Answer Call Forwarding - Automatically have calls forwarded to an extension, group, or phone number when you do not answer your phone.

  • Busy Call Forwarding - Automatically forward calls to an extension, group, or phone number when your phone is busy.

  • Voicemail - Associate a voicemail box with an extension, or use an announce-only voicemail box to provide users with a pre-recorded message when they choose an option on an auto attendant or extension.

  • Ring Groups - Enables multiple extensions to be joined as a group, so calls may be routed sequentially or simultaneously to that group.

  • Auto Attendant Answering - Set up a telephone number to dial directly to an Auto Attendant. Callers are then presented with a predefined menu of options.


We’ll get you up and running so your business never misses a call again. Contact CTS today: 800.787.4848 or jnolte@ctsmd.us .
When real-time messaging matters most… 
affordable Mitel Mass Notification solutions get the word out
When you’re managing a crisis or an emergency occurs, your organization needs a fast, effective, and reliable way to notify the right people and keep others safe.

Improve the safety and security of your organization while also enhancing the delivery of information for your non-critical communications, such as special announcements with employees, overhead paging for visitors, or important details for customers, parents, or patients who rely on your organization.

Broadcast notifications across a broad range of devices, including desktop PCs and phones, mobile phones, paging systems, SMS text, email, and many others to reach the widest possible audience.

Comprehensive features include…

  • Supports real-time notifications/communications or multiple, pre-scheduled events

  • Supports alerts administered from PC, Mac, Web, and Mobile Devices

  • Media-rich push notifications to mobile devices

  • Geo-fencing for alerts based on physical location

  • Audible desktop alerts and visual alerts on the phone’s display (with MiVoice Connect)

  • Support for IP & Analog paging systems

  • Integrate alerts from external CAP-enabled feeds

  • Comprehensive activity logs

  • Connect to third-party outbound mass dialing services

  • Integrated text-to-speech engine

  • Scales to 10’s of thousands of devices

Getting urgent messages to your employees and stakeholders doesn’t have to be complicated. With Mitel’s Mass Notification solutions, you can quickly reach everyone who needs your update.

Contact CTS today: 800.787.4848 or jnolte@ctsmd.us .
Connect with MiCloud Voice services, Collaboration tools & Call center capabilities
It’s time for a break… New Mitel customers eligible for free service until 2021, but this is your last chance before this offer expires June 30!

We’ve all been absorbing the fallout from extreme change. From the endless barrage of troublesome headlines to a seemingly overnight switch to working from home, the business world looks a lot different than it did just a few months ago.

We’ve all had to endure big changes and have faced unforeseen challenges, both as individuals and as businesses. One thing we’ve learned is that the cloud remains a critical element of success.

Cloud is the way…
Cloud continues to be the way to rapid integration, relieving heavy administration, and providing a foundation to support a spike of online activities - from a hard pivot into online sales to an onslaught of support inquiries.

Built on Google Cloud
Backed by Google Cloud's industry-leading reliability, security and scalability MiCloud Connect delivers the highest uptime as well as SOC 2 and HIPAA compliance.

Easy to Use, Simple to Manage
The modern, intuitive user interface makes it easy for end users and admins to get work done fast with single-click functionality, a seamless experience across devices, and real-time management.

Implement with Minimal Disruption
Clear expectations and timelines ensure a smooth transition, so you can make the switch quickly and confidently. The admin portal makes it easy to add functionality and upgrade permissions in real time.

When your mission-critical communications depend on performance, reliability and security, MiCloud Connect is the right solution for your business.

Act fast. Call for more details on Mitel’s promotion today: 800.787.4848 or jnolte@ctsmd.us .
Reducing Distractions & Protecting Privacy with Sound Masking
Today’s modern office typically features an open floor plan to make it more aesthetically pleasing and to encourage collaboration.

But with the increasing use of reflective surfaces - metals, glass and wood - has come a corresponding increase in the noise level, making employees feel less comfortable and more distracted. When this happens productivity suffers and companies can take a big hit to the bottom line.

A Practical Solution 

The implementation of sound masking technology offers a practical solution…

  • Employee stress, mental fatigue, burn out, and potential turnover are reduced.

  • Conversational distractions can be reduced and worker performance can be improved.

  • Speech privacy and confidentiality are easier to maintain.

  • Acoustic issues created by windows to meet LEED requirements for day lighting are overcome.

Ease of Use

With these systems, small zones, combined with fine volume and frequency adjustments, allow the masking sound to be customized for any facility. Networked control of settings and zones facilitates setup and takes the headaches out of making changes. Adjustments can be made in minutes without opening the ceiling or altering cabling. The technology is easy to retrofit and provides paging and music functions as well.

CTS offers sound masking solutions from industry leaders that can be customized for any work environment. Our experienced Sound Masking team ensures successful deployments on schedule and within budget.

Contact us today for more details about how sound masking can benefit your business: 800.787.4848 or jnolte@ctsmd.us .
Supplement your summer fun with a $250 Reward for your CTS Sales Referral
Know someone who is grappling with a Remote Workforce? Moving or looking for a new phone system? A friend who needs faster broadband? A business partner who wants to add Video collaboration?

Tell us about it... Just mention, "Newsletter Referral Program" when you contact us - we'll take care of the rest. CTS rewards you with $250 when we get their business. And there's no paperwork hassle or hoops to jump through.

Contact us with your sales tip at: 800.787.4848 or jnolte@ctsmd.us .
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